ALEN JOY PIANO
Calgary,Canada
Summary
Highly motivated and customer-focused individual with 5+ years of customer service and cash handling experience. Strong communication, problem-solving, and financial skills. Seeking a Customer Service Associate position at Scotia Bank to deliver exceptional service and build lasting client relationships.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
KFC
Calgary, AB
01.2022 - Current
- Leading my team
- Direct Product Quality
- Financial Responsibilities
- Handling Quest Issues
- Product Planning and Inventory
Account Officer/Development Officer
AHON SA HIRAP, INC. (ASHI a Microfinance)
02.2016 - 07.2021
- Recruit members according to ASHI guidelines
- Motivate and form groups; motivate families and members
- Do loan utilization checks, evaluate clients' capacity to pay, and approve their loans
- Promote desired member discipline as regards keeping good credit standing
- Keep members' records meticulously
- Provides support for additional assignments as needed
Education
Business Administration Diploma - Financial Services
Bow Valley College
12.2023
Bachelor of Science in Business Management - Entrepreneurship
University of Antique
Philippines04.2015
Skills
- Emotional Intelligence
- Numeracy Skills
- Time Management
- Customer Service & communication
- Technical Skills MS (Word, Excel, Outlook)
- Data Entry
- Cash Handling and accuracy
- Problem Solving
References
Available upon request.
Languages
English
Professional
AVAILABILITIES
Anytime
Timeline
Shift Supervisor
KFC
01.2022 - Current
Account Officer/Development Officer
AHON SA HIRAP, INC. (ASHI a Microfinance)
02.2016 - 07.2021
Business Administration Diploma - Financial Services
Bow Valley College
Bachelor of Science in Business Management - Entrepreneurship
University of Antique
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