Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Additional Information
Generic

Alena Uhamaka

Huntington Beach

Summary

Developed leadership skills in fast-paced, team-oriented environment, emphasizing strategic planning and team coordination. Demonstrates strong ability to adapt to new challenges and environments, seeking to transition these capabilities into new field. Focused on driving success through effective team collaboration and innovative problem-solving. Reliable and offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues.

Overview

2
2
years of professional experience

Work History

Team Leader Manager

Lol Yogurt
12.2024 - 06.2025
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
  • Facilitated cross-training opportunities among team members, creating a more versatile and resilient workforce capable of handling unforeseen challenges.

Crew Team Member

Cool King Frozen Yogurt
04.2023 - 12.2024
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals, and collected payments.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.

Education

Some College -

Davenport University
Grand Rapids, MI
01.2026

High School Diploma - undefined

Marina High School
Huntington Beach, CA
06.2022

CCMA - Medical Assistant

Stepful
11-2025

Skills

  • Verbal and Written Communication
  • Organizational Skills
  • Workload management
  • Customer service
  • Can work with a fast pace environment
  • Great Work Ethic

Languages

Tonga: Limited

Interests

Few of my interests or hobbies that I enjoy are

  • Cooking
  • Watching Movies and TV Shows
  • Astrology
  • Personal Development and Self-Improvement

Timeline

Team Leader Manager

Lol Yogurt
12.2024 - 06.2025

Crew Team Member

Cool King Frozen Yogurt
04.2023 - 12.2024

High School Diploma - undefined

Marina High School

Some College -

Davenport University

CCMA - Medical Assistant

Stepful

Additional Information

  • I am currently a student on an Online school program to obtain my CCMA

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Alena Uhamaka