Alend Raof
El Cajon
Summary
Dynamic and results-driven professional with extensive experience at Walmart, excelling in customer service and multitasking. Proven track record of enhancing operational efficiency and maintaining high satisfaction ratings. Skilled in heavy lifting and relationship building, consistently delivering exceptional service while meeting tight deadlines and quality goals.
Overview
7
7
years of professional experience
Work History
Walmart Digital Personal Shopper
Walmart
10.2023 - 12.2025
- Managed online shopping orders and deliveries, ensuring timely receipt of purchases.
- Contributed to team objectives in fast-paced environment.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
Walmart Lube Tech
Walmart
03.2024 - 11.2024
- Worked alone or in team-based systems to complete up to 50+ oil changes each day.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Educated customers on vehicle systems operation and recommended regular maintenance schedules to promote optimal vehicle functionality.
- Improved workshop efficiency, organizing tools and equipment for easy access during repairs.
- Ensured safety and reliability of vehicles with routine oil changes and filter replacements.
Discount Tire Lube Tech
Discount Tire
01.2021 - 06.2023
- Kept shop areas neat, clean, and free of safety hazards.
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Sourced tires to meet customer quality and budget needs.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Reduced wait times for customers, streamlining tire rotation process.
- Improved team efficiency, conducting thorough inspections to identify tire wear and damage.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Vacuumed interior of vehicles and washed exterior windows to boost customer satisfaction.
99 Cents Store Stocker
99 Cent Only Store
09.2018 - 11.2020
- Assisted in the training of new hires on proper stocking techniques, safety protocols, and store policies to ensure a consistent level of service across all team members.
- Facilitated smooth receiving process for incoming shipments by unloading trucks quickly, verifying contents, and organizing products in storage areas.
- Aided customers during busy periods with answering questions about products or locations within the store.
- Contributed to positive work culture by assisting colleagues in their duties when needed and sharing best practices for stocking procedures.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Education
Cuyamaca College
El Cajon, CA 05.2001 -
Skills
Customer service
Heavy lifting
Efficient
Multitasking
Well Driven
Timeline
Walmart Lube Tech
Walmart
03.2024 - 11.2024
Walmart Digital Personal Shopper
Walmart
10.2023 - 12.2025
Discount Tire Lube Tech
Discount Tire
01.2021 - 06.2023
99 Cents Store Stocker
99 Cent Only Store
09.2018 - 11.2020
Cuyamaca College
05.2001 -