Alena Usova
Calgary,AB
Summary
7 years of experience working in an office and administrative role. Organized well-qualified administrative professional with a background in office administration. Known for high productivity levels and the ability to efficiently complete tasks, ensuring smooth operations. Skilled in data entry, file management, and scheduling, with strong capabilities in multitasking and prioritizing workloads. Excel through communication, problem-solving, and adaptability, contributing to team success and operational excellence.
Overview
7
7
years of professional experience
Work History
Jr Data Entry Rep
Brodwell Industrial Sales
07.2024 - 07.2024
- Handling customer inquiries via email providing information about products, services, and order status
- Participating in training sessions to stay updated on product changes, company policies, and customer service best practices
- Assisting customers with placing orders, processing returns, and tracking shipments
- Accurately inputting customer orders, inventory updates, and other data into the company's database
- Addressing and resolving customer complaints and issues in a timely and professional manner.
Store Associate, part-time
TJX Canada (HomeSense)
05.2024 - 07.2024
- Greet customers in a friendly manner
- Responsible for daily cash office administration
- Demonstrate a high degree of customer service
- Assist with Fitting Room duties ensuring counter area is clean
- Responsible for the daily processing of shipments, organization and set-up of the warehouse area
- Organize and have the proper supplies in place and assisting customer inquiries
- Ensure all merchandise is received
- Complete scheduled markdowns in a timely and accurate manner.
Business Assistant
X5 Retail Group
09.2023 - 03.2024
- Meeting scheduling and calendar management
- Other administrative tasks as required
- Arrange travel schedules and make reservations
- Travel arrangements for the manager
- Involved in event planning and execution, may organize conferences
- Preparation of meeting and presentation materials
- Conduct research, assemble and analyze data to prepare reports and documents
- Review standard operating procedures; provide assistance in implementing improvements where necessary.
Business Assistant
Nissan Manufacturing Rus
03.2020 - 09.2023
- Provide administrative support to management and the department team
- Conduct data entry and maintain databases
- Meeting scheduling and calendar management
- May supervise and train office staff in procedures and in use of current software
- Review and summarize business reports
- Assist with travel bookings
- Take meeting minutes for key discussions
- Determine and establish office procedures.
Receptionist / Administrative Assistant
Nissan Manufacturing Rus
02.2018 - 03.2020
- Greet visitors, ascertain nature of business, and direct visitors to employer or appropriate person
- Assistance in holding meetings (ordering passes, preparing and booking meeting rooms, coordinating conference calls)
- Set up and maintain manual and computerized information filing systems
- Handle incoming and outgoing mail and packages
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Receptionist / Administrative Assistant
Repsol Exploración, S.A.
03.2017 - 02.2018
- Answer telephone and electronic enquiries and relay telephone calls and messages
- Open and distribute incoming regular and electronic mail and other material and coordinate the flow of information internally and with other departments and organizations
- Administrative support
- Conduct data entry and maintain databases
- Order office supplies and maintain inventory
- Greeting guests and visitors and ensuring sign-in and security.
Education
Bachelor Degree - Linguistics
Moscow Institute of Foreign Languages
Moscow, Russia12.2016
Skills
- Office Administration
- Administrative Support
- Data Entry
- File Management
- Ability to multitask effectively
- Prioritization
- Strong attention to detail
- Microsoft Office expertise
- Communication skills
- Schedule Coordination
- Confidentially
- Highly organized
- Detail-oriented
- Analytical thinking
- Planning
Affiliations
- Active Community Volunteer: I regularly volunteer in charitable actions like cleaning neighborhoods and playgrounds, and supporting children’s organizations and orphanages. These activities not only allow me to give back to my community but also help me develop strong teamwork and leadership skills while making a tangible difference in the lives of others.
- Passionate Athlete and Fitness Enthusiast: I embrace an active lifestyle, enjoying activities like swimming, fitness routines, and hiking in nature. Whether I’m participating in group sports or exploring the outdoors, staying physically active helps me manage stress and boosts my overall productivity. My love for animals also aligns with my commitment to living a healthy, balanced life.
Languages
English
Professional
Timeline
Jr Data Entry Rep
Brodwell Industrial Sales
07.2024 - 07.2024
Store Associate, part-time
TJX Canada (HomeSense)
05.2024 - 07.2024
Business Assistant
X5 Retail Group
09.2023 - 03.2024
Business Assistant
Nissan Manufacturing Rus
03.2020 - 09.2023
Receptionist / Administrative Assistant
Nissan Manufacturing Rus
02.2018 - 03.2020
Receptionist / Administrative Assistant
Repsol Exploración, S.A.
03.2017 - 02.2018
Bachelor Degree - Linguistics
Moscow Institute of Foreign Languages
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