Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Alena Dorman

St. Thomas,ON

Summary

Dynamic General Manager with a proven track record at Popeye's Chicken, achieving a 5-star Steritech rating. Expert in employee training and inventory management, ensuring compliance with food safety regulations. Skilled in enhancing guest experiences and optimizing staff schedules, fostering a motivated team dedicated to excellence. ServSafe certified and committed to operational success. Who has also completed a Medical Office Assistant program with a 4.2 GPA and is seeking to expand her knowledge in her field of study.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Store Manager

Popeye's Chicken
10.2011 - Current
  • Maintained store with 5-star rating for Steritech store audit.
  • Managed budget implementations, employee reviews, training, and, schedules,
  • Kept restaurant compliant with all federal, provincial, and local hygiene and food safety regulations.
  • Oversaw hiring and interviews.
  • Completed inventory purchases and oversaw shipment processing.
  • Reduced food waste by closely monitoring inventory levels, and ordering supplies as needed.
  • Processed bank deposits, and collected coin for office safe.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Housekeeper

Becker's Chalets
05.2018 - 10.2018
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.

Education

High School Diploma -

Catholic Central High School
London, ON

Certificate of Completion - Medical Office Assistant

Centennial College
Scarborough
01-2025

Skills

  • Oversee a 5-star restaurant
  • Employee training
  • Customer service specialist
  • Bank deposit management
  • Employee scheduling
  • Completion of Word and Excel courses
  • Inventory management
  • Food safety compliance
  • Guest experience oversight
  • Oversee hiring, interviews
  • ServSafe certified

Languages

English
Native or Bilingual

Certification

Medical Office Assistant Certificate- 2021-2025

ServSafe food Certified- 2025

Timeline

Housekeeper

Becker's Chalets
05.2018 - 10.2018

Store Manager

Popeye's Chicken
10.2011 - Current

High School Diploma -

Catholic Central High School

Certificate of Completion - Medical Office Assistant

Centennial College

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Alena Dorman