Alena Demchuk

-Manage portfolio of complex and high exposure claims including losses exceeding $6M

- handle pending volume of 190 open claims

- Handle diverse clams including multinational accounts, commercial PD, Personal Property Claims, Aviation claims, Equipment Breakdown, Course of construction, Energy losses, Cargo/ Marine claims, Entertainment industry losses, Mortgage Impairment and Foreclosed Property claims, CAT claims.

-Lead investigation involving adjusters, brokers, legal counsels, appraisers, third party vendors and forensic experts.

- Confirm coverage and determine liability in accordance with policy terms and regulations.

- Validate claims, insuring information is property collected, analyzed and maintained.

- Negotiate settlement for high exposure claims.

- Collaborate with underwriting teams to resolve discrepancies and enhance process efficiency.

- Facilitated training sessions on new systems and tools to improve team performance and accuracy.

- Analyzed file reports to determine the nature of loss, coverage provided and scope of damages.

- Conducted investigation and secured all supporting documentation to verify same for accuracy, relationship and completeness.

- establish accurate and timely reserves

- maintained active diary and monitor same to achieve active developments

- promptly documented all developments in claim file

- effectively communicated with claims, underwriting, commercial and personal lines, brokers and business partners.

- maintained accurate payment processing and adjustment

- recognized subtraction / salvage where applicable

- adhere to all statutory regulations

• Mentored junior claims specialists on best practices for efficient claims processing and customer service.
• Developed training materials to enhance team understanding of underwriting guidelines and claim evaluations.
• Posted payments to accounts and maintained records.
• Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
• Communicated effectively with staff members of operations, finance and clinical departments.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Gained extensive knowledge in data entry, analysis and reporting.