Summary
Overview
Work History
Education
Skills
Timeline
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Alen Mathew

Vancouver,BC

Summary

Dynamic Scheduling Supervisor with a proven track record of optimizing workforce productivity and efficiency. Expertise in developing and implementing scheduling systems that meet operational needs while maximizing employee satisfaction. Skilled in managing payroll processes, ensuring accuracy and compliance with labor regulations. Adept at fostering a positive team culture and facilitating training to enhance employee proficiency. Dedicated to driving continuous improvement and delivering results in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Scheduling Supervisor

Paladin Security
Vancouver, BC
04.2023 - Current
  • Coordinate, assign, and evaluate the work of coordinators involved in tasks such as word processing, record keeping and filing, telephone and staff callout's, data entry, schedule publishing, and other general office and administrative functions.
  • Manage and direct all aspects of scheduling, payroll processing, call-outs, time-clock management, recruitment, onboarding, and core system operations within the designated region.
  • Establish work schedules and procedures, and coordinate activities with other departments or work units.
  • Data Analysis using excel and PowerBI tools to ascertain the financial and overhead costs.
  • Resolve work-related issues and prepare and submit progress and other reports.
  • Conduct weekly virtual training sessions for new team members covering topics such as availability input, time-off requests, schedule viewing, pay statement access, PTO management, call-out procedures, system navigation, surge online learning, and self-service functionalities
  • Train employees in job responsibilities, safety procedures, and company policies.
  • Managing Vacations and Leave of Absences for all staff.
  • Request supplies and materials as needed for the department.
  • Created and distributed employee work schedules in accordance with labor laws.
  • Analyzed current staffing levels, production demands, and customer needs to develop staffing plans.
  • Tracked employee overtime hours and adjusted schedules accordingly.
  • Ensure the efficient operation of office equipment and machinery, and arrange for maintenance and repairs.
  • Assisted with the recruitment process by conducting interviews and making hiring decisions.
  • Consulted with department managers regarding staffing needs and shift changes.
  • Familiarity with collective bargaining agreements within a unionized setting.
  • Conducted regular performance reviews of scheduling staff members.
  • Investigated discrepancies in timekeeping reports submitted by employees.
  • Collaborated with other departments to coordinate special events or projects.
  • Determined appropriate wage rates based on job duties, experience level.
  • Completed weekly schedules through strategic staffing allocation to maintain payroll at 98-100%.
  • Checked accuracy and integrity of system information and located missing details.
  • Utilized MS Office and Excel to analyze data and create spreadsheets.

Portfolio Resource Coordinator

Paladin Security
Vancouver, BC
09.2021 - 03.2023
  • Operations lead in charge of Provincial and Government account which includes high priority BC Provincial clients such as BC Hydro, ICBC, Ports of Vancouver, Westshore
  • Scheduling Coordination for the entire portfolio.
  • Working on OT and DT analytics and reductions
  • Workforce Management for the entire provincial portfolio.
  • Terminals and BCRTC/Skytrain
  • Maintaining the portfolio workforce of 400+ employees
  • Managing BC Hydro Security Command Centre of 50+ operators and dedicated BC Hydro TMU unit of 15+ officers
  • Working with Corporate Security needs with BC Hydro and
  • ICBC on an ongoing basis
  • Generating KPI reports for the client team on a quarterly and yearly basis on an entire provincial level
  • Tracking complex trainings such as NERC, PSSP, Scissors and Boom, TCP, OFA1, OFA2, MOAB and so on
  • In charge of acting as a BC Hydro Access Admin for NERC and PSSP clearance all over the province
  • Initiating paperwork for Hydro on NERC Critical
  • Infrastructure Protection courses and Contractor Access
  • Cards
  • On-call as an after-hour support for the operations team
  • Lead hand for VFPA and Westshore on clearing employees with Port Pass and Marine Transport Security Clearance (MTSC)
  • Maintaining Quality Assurance Standards for a 30$ million- dollar yearly account billables
  • Working with the payroll and billing department to ensure accuracy of operations monthly before pay period lockdowns
  • Handling Vacation, Leave of Absence and Payroll Adjustment tickets.
  • Managing Jira Ticketing needs for both Operations and HR needs
  • Timekeeping and Payroll lockdown process for all the staff within the company
  • Processing vacations, payroll adjustments, employee reimbursements and Human Resource needs through Jira.

Healthcare Security Officer

Paladin Security
Vancouver, BC
10.2020 - 08.2021
  • Working on various Healthcare sites such as VGH, St Pauls
  • BC Children’s, Holy Family and Royal Columbian as a
  • Community rep during covid 19 pandemic
  • Aiding Healthcare staff and patients at the facilities to assist them better with community service as requested by the client VCHA, Fraser Health, PHSA and Providence
  • Acting as a lead hand for any distress calls in the facility
  • Assisting Site Security officers when requested by nursing staff
  • Providing customer service such as wayfinding and safe escort to staff and patients
  • Conducted security patrols of healthcare facilities to ensure safety and security.
  • Responded to emergency situations, including medical emergencies and fire alarms.
  • Assisted in the enforcement of hospital policies and procedures related to safety and security.
  • Enforced visitor access control protocols at healthcare facility entrances.

IELTS Instructor

Kanjirakadans Career Academy
, India
11.2019 - 09.2020
  • IELTS dedicated teaching faculty
  • Worked on a team of 15 teaching faculties overseeing IELTS classes for a prestigious institute
  • Assisting students to better understand British Council and
  • IDP’s standard of expectations for the IELTS exam
  • Making sure that students are completely familiar with the four modules of the course
  • Finding and Sourcing latest materials to assist better in the program design.

Education

Post-Baccaleurate Diploma - Canadian Business Management

Vancouver Community College
Vancouver, BC
12.2021

Bachelor of Commerce - Finance, Business And Tax Law

Mahatma Gandhi University
05.2019

Skills

  • Operations management
  • Strategic planning
  • Workforce Scheduling
  • Advanced knowledge of Microsoft Office
  • Scheduling Software
  • Proficient knowledge of tools like SharePoint and Power BI
  • Scheduling workforce and Managing Casual Staff
  • Compliance tracking
  • Staff Training
  • Logistics planning
  • Business Analysis
  • Change Management
  • Team Supervision
  • Report Making
  • Data analysis skills
  • Performance Reviews
  • Schedule Supervision
  • Employee Scheduling

Timeline

Scheduling Supervisor

Paladin Security
04.2023 - Current

Portfolio Resource Coordinator

Paladin Security
09.2021 - 03.2023

Healthcare Security Officer

Paladin Security
10.2020 - 08.2021

IELTS Instructor

Kanjirakadans Career Academy
11.2019 - 09.2020

Post-Baccaleurate Diploma - Canadian Business Management

Vancouver Community College

Bachelor of Commerce - Finance, Business And Tax Law

Mahatma Gandhi University

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Alen Mathew