Alen Emmanuel
Ottawa,Canada
Summary
Enthusiastic and detail-oriented professional with a strong background in customer service and production settings. Demonstrated expertise in cross-selling, upselling, and managing customer relationships, specifically related to iPhones, smartphones, and mobile plans. Proven track record of success in fast-paced environments, consistently achieving sales targets, and delivering exceptional customer service. Skilled at effectively communicating technical features to non-technical customers, resolving inquiries, and ensuring a positive shopping experience. Knowledgeable in Microsoft Excel and Access to enhance operational efficiency.
Overview
4
4
years of professional experience
3
3
Certification
Work History
Cafe Attended and Accounting Assistant
Deccan Delights
11.2024 - 01.2025
- Prepared invoices for billing clients.
- Performed daily cash management activities, such as preparing deposits and processing payments.
Amazon Associate
Amazon warehouse center
08.2024 - 01.2025
- Fast paced
- Technical knowledge
- Developed and implemented strategies to increase customer satisfaction and engagement.
Internet Cafe Attendant
Cyber Hub
02.2022 - 12.2023
- Developed an efficient process for tracking customer usage time and billing accurately.
- Organized promotional events such as giveaways or contests that increased foot traffic into the establishment.
- Assisted customers with technical issues related to their computers or the internet cafe's services.
Production Supervisor and Accounting Manager
Holy Bakers
03.2021 - 12.2023
- Managed time, manpower and cost records to support production results.
- Monitored employee attendance records and enforced company policies regarding punctuality and absenteeism.
Cafe Assistant
Bombay Frankies
01.2025 - Current
- Supported daily operations by performing cash handling responsibilities accurately and efficiently.
- Maintained clean and attractive product displays to entice customer purchases.
Education
Advance diploma - Computer Programming
12-2025
High school diploma - Computer science
03.2023
Skills
Technical Skills
- Microsoft Office: Excel, Access ( Database management)
- Software Development (Java, Python, or C#)
- Web Development (HTML, CSS, JavaScript, React, or Angular)
- Database Management (SQL, NoSQL, MongoDB, or PostgreSQL)
- Linux & Windows Administration IT Support & Troubleshooting
Soft Skills
- Problem-Solving & Critical Thinking
- Team Collaboration & Leadership
- Time Management & Multitasking
Certification
- Microsoft Access Certification
- CPR/AED Certification
- First Aid Certification
Languages
English
Advanced (C1)
Hindi
Professional Working
Malayalam
Native or Bilingual
Tamil
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Cafe Assistant - Bombay Frankies
01.2025 - Current
Cafe Attended and Accounting Assistant - Deccan Delights
11.2024 - 01.2025
Amazon Associate - Amazon warehouse center
08.2024 - 01.2025
Internet Cafe Attendant - Cyber Hub
02.2022 - 12.2023
Production Supervisor and Accounting Manager - Holy Bakers
03.2021 - 12.2023
Algonquin College - Advance diploma, Computer Programming
GMBHSS - High school diploma, Computer science