ALEN Tomy CHERIAKAL
Sydney,NS
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at Sydney Mazda and Cognizant Technology Solutions, CTS. Expert in complaint handling and document management, significantly improved systems and processes. Skilled in providing technical support and maintaining high service standards, demonstrating exceptional adaptability and problem-solving abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Clerk
Sydney Mazda
01.2024 - Current
- Demonstrated adaptability by assisting in various roles as needed during particularly busy or understaffed shifts.
- Greeted incoming customers and answered questions about available services.
- Streamlined store operations by maintaining a well-organized and clean environment for customers.
- Contributed to overall store success through effective cross-training in various departments.
System Analyst
Cognizant Technology Solutions, CTS
02.2021 - 02.2022
- Collaborated with upper management to drive strategy and implement new processes.
- Improved systems with addition of new features and infrastructure.
- Developed detailed technical documentation to facilitate knowledge sharing among team members and aid in future troubleshooting efforts.
- Provided technical support for end-users, resolving issues promptly and effectively.
Education
Post-Baccaleurate Diploma - Supply Chain Management
Cape Breton University
Sydney, NS04.2024
Bachelor of Commerce - Commerce And Business Administration
Santhigiri College of Computer Science
India04.2020
Skills
- Product and service knowledge
- Document Management
- Information Security
- Teamwork and Collaboration
- Problem-solving skills
- Computer Skills
Languages
English
Native or Bilingual
Malayalam
Native or Bilingual
Hindi
Full Professional
Arabic
Limited Working
Certification
Class 4 Driving License
MS Office
Java
C++
Reference
Justin Joy, Manager , The Simon Hotel
9029191649
Paul Coleman, General Sales Manager, Sydney Mazda
9025643100
Rob Macpherson, Service Manager, Sydney Mazda
9025643100
Brendan Gallant, Manager, Sandbar Restaurant
7827770219
Timeline
Service Clerk
Sydney Mazda
01.2024 - Current
System Analyst
Cognizant Technology Solutions, CTS
02.2021 - 02.2022
Post-Baccaleurate Diploma - Supply Chain Management
Cape Breton University
Bachelor of Commerce - Commerce And Business Administration
Santhigiri College of Computer Science
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