Summary
Overview
Work History
Education
Skills
Timeline
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Alemeshet Tsegaye

Santa Monica

Summary

Dynamic and results-driven professional with extensive experience at Quality Parking Services, excelling in effective communication and improved parking systems. Recognized for enhancing customer satisfaction through efficient vehicle management and training new staff, while consistently demonstrating punctuality and adaptability in fast-paced environments. Committed to delivering exceptional service and fostering positive guest relationships.

Results-driven automotive services professional with extensive experience in valet operations and team management. Known for consistently delivering high levels of customer satisfaction and operational efficiency. Focused on team collaboration and adaptability, ensuring smooth operations and client trust.

Experienced with overseeing valet services and ensuring smooth operations. Utilizes strong customer service skills to maintain high levels of client satisfaction. Track record of effective team management and problem-solving in dynamic environments.

Professional valet with extensive experience in customer service and vehicle management. Known for strong teamwork, adaptability, and reliability in fast-paced environments. Skilled in effective communication, problem-solving, and maintaining high standards of service. Prepared to make significant impact in ensuring smooth and efficient valet operations.

Overview

8
8
years of professional experience

Work History

Lead Valet Attendant

Quality Parking Services
04.2022 - Current
  • Maintained a safe and secure environment for guests'' vehicles by conducting regular security checks in the parking area.
  • Provided clear directions to arriving guests, assisting them in navigating unfamiliar locations within the hotel property.
  • Improved team morale through effective communication and leadership, fostering a positive work atmosphere.
  • Conducted routine maintenance checks on vehicles as needed to prevent potential damage or mishaps.
  • Trained new valet attendants to maintain high standards of professionalism and efficiency in daily operations.
  • Supported coworkers during busy periods by offering assistance and helping to manage workload.
  • Reduced wait times for guests by efficiently managing traffic flow during peak hours.
  • Enhanced customer satisfaction by providing efficient valet parking services and maintaining a friendly demeanor.
  • Maximized space utilization in the parking area by skillfully arranging vehicles according to size and priority needs.
  • Contributed to the overall success of the establishment by maintaining a positive attitude, consistently going above and beyond in providing exceptional service to guests.
  • Addressed customer concerns promptly and professionally, resolving issues to ensure guest satisfaction.
  • Managed time effectively while juggling multiple tasks, ensuring all guests received prompt attention.

Valet Cashier

Aramark Uniform & Career Apparel
02.2017 - 03.2020
  • Enhanced customer satisfaction by efficiently processing cash transactions and maintaining accurate financial records.
  • Retrieved guest vehicle quickly to avoid long waits and maximize customer satisfaction.
  • Tracked vehicles and inventory in [Software] to prevent loss or damage.
  • Managed high volumes of incoming calls while addressing inquiries from guests regarding parking fees and availability.
  • Maintained a professional and courteous demeanor, providing outstanding customer service for all guests.
  • Streamlined payment processes by swiftly handling credit card transactions, checks, vouchers, or automatic debits.
  • Maintained and secured revenue during shift to avoid theft or shortage.
  • Greeted and welcomed guests to nurture relationships and grow successful business.
  • Maintained up-to-date knowledge on pricing structures and policies to accurately inform guests about their parking options.
  • Performed daily reconciliation of cash drawer, identifying discrepancies and rectifying any issues promptly.
  • Collaborated closely with other departments to provide seamless service delivery across multiple areas of the hotel or facility''s operations.

Valet Attendant

ABM Industries
08.2017 - 11.2019
  • Established positive guest relationships through consistent delivery of excellent customer service.
  • Assisted in the training of new team members, ensuring consistent service quality across all attendants.
  • Welcomed arriving guests and explained car retrieval procedures.
  • Reduced wait times for guests with effective communication and coordination among valet team members.
  • Streamlined vehicle retrieval process for faster turnaround times, leading to increased guest loyalty.
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.
  • Conducted pre-shift visual inspections of vehicles, noting any existing damage before taking possession from the guest.
  • Managed high volume traffic during peak hours, efficiently directing cars to available parking spaces.
  • Followed all company policies and procedures regarding vehicle handling and key storage for maximum security measures.
  • Ensured proper care of guest vehicles by adhering to strict driving guidelines and utilizing safety equipment when necessary.

Education

No Degree - Business Administration

Unity University Colage
Addiss Abeba, Ethiopia
03-2004

High School Diploma -

Notre Dame
Dire Dawa, Ethiopia
06-2002

Skills

  • Consistent punctuality
  • Adaptability in changing environments
  • Effective communication
  • Improved parking systems

Timeline

Lead Valet Attendant

Quality Parking Services
04.2022 - Current

Valet Attendant

ABM Industries
08.2017 - 11.2019

Valet Cashier

Aramark Uniform & Career Apparel
02.2017 - 03.2020

No Degree - Business Administration

Unity University Colage

High School Diploma -

Notre Dame

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Alemeshet Tsegaye