Alem Osmanagic
Burnaby,BC
Summary
An efficient and dedicated worker who enjoys learning new skills and perfecting them.
Always looking for new challenges in personal and professional life, as well as opportunities for advancement and progression.
Over 8 years of experience with strong skills in communication, multitasking, conflict resolution, as well as working both in team and solo environments.
Able to work in a dynamic range of positions and a quick study for new skills pertaining to specific job requirements.
Overview
9
9
years of professional experience
Work History
Paint Specialist
E. Roko Distributors
10.2022 - Current
- Directly worked with clients to ensure timely order completion.
- Mixed paint colors to create custom blends, using paint mixing machine and spatulas.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- General warehouse labor.
Customer Service Representative
Indigo Books & Music Inc.
01.2019 - 01.2022
- Provided general customer service and assisted in locating as well as suggesting appropriate reading material.
- Trained new staff to store standards and how to operate store systems as well as advised best practices to ensure customer satisfaction.
- Cashier duties, including opening and closing all tills, money count & safe deposit.
Warehouse Worker
Amazon.com
04.2017 - 09.2019
- Picked and pulled orders for customers.
- Packed orders for shipping out.
- General warehouse labor.
Mover
Bandstra Transportation Systems Ltd.
03.2017 - 06.2017
- Worked as an on-call mover.
- Packed and stored personal items for clients.
- Provided 'white glove service' delivery.
Promotional Representative
Canadian Tire Corporation Ltd
09.2014 - 04.2017
- Re-priced sale and discount items.
- Practiced problem resolution when needed.
- Provided customer service to a wide range of customers.
- Promotional display management and upkeep.
- Trained new Promotional Representatives on best practices, fostering team-oriented environment focused on success.
- Increased sales by effectively communicating product benefits.
Education
Undergraduate Studies in Criminology -
Douglas College
New Westminster, BC01.2020
High School -
Byrne Creek Secondary
Burnaby, BC06.2015
Skills
- Sales (6 years)
- Microsoft Office (10 years)
- Forklift & Order Picker (5 years)
- Shipping & Receiving (3 years)
- Moving Experience (3 years)
- Warehouse Experience (6 years)
- Inventory Control (3years)
- Register Opening and Closing (3 years)
Languages
English
Native or Bilingual
Bosnian
Native or Bilingual
Timeline
Paint Specialist
E. Roko Distributors
10.2022 - Current
Customer Service Representative
Indigo Books & Music Inc.
01.2019 - 01.2022
Warehouse Worker
Amazon.com
04.2017 - 09.2019
Mover
Bandstra Transportation Systems Ltd.
03.2017 - 06.2017
Promotional Representative
Canadian Tire Corporation Ltd
09.2014 - 04.2017
Undergraduate Studies in Criminology -
Douglas College
High School -
Byrne Creek Secondary
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