Alem Kidane
Berkeley
Summary
Dynamic professional with proven expertise in customer service at CHILALO INTERPRICE PLC, adept at resolving inquiries and enhancing client satisfaction. Demonstrated critical thinking and active listening skills to achieve service excellence. Successfully adapted to new systems, improving transaction efficiency by 20%. Committed to delivering exceptional support and fostering positive client relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Resturant
07.2024 - Current
- Assisted customers by addressing inquiries and resolving basic issues efficiently.
- Respond to customer inquire via phone and in person.
- handle service issues,billing concerns and order tracking.
- process returns,exchanges or refunds when needed
- resolve complaints in a calm,professional manner.
- Supported team in handling routine tasks to maintain service quality.
- Adapted quickly to new systems for processing customer transactions.
Caregiver
RAKSHA CARE HOME
07.2024 - 09.2024
- Provided compassionate care and support to clients, ensuring comfort and safety in daily activities.
- Help with toileting and incontinence care..
- support with dressing and undressing.
- Help with eating or feeding if needed, monitor food and fluid intake.
- Observe and report changes in behavior,appetite or health.
- Emotional support and conversation and giving leg massage.
- Remain clients to take prescribed medication on time.
- Monitored client conditions and reported changes to healthcare professionals for timely interventions.
Customer Service Representative
CHILALO INTERPRICE PLC
11.2019 - 03.2021
- Assisted customers by addressing inquiries and resolving basic issues efficiently.
- Respond to customer inquire via phone and in person.
- handle service issues,billing concerns and order tracking.
- process returns,exchanges or refunds when needed
- resolve complaints in a calm,professional manner.
- Supported team in handling routine tasks to maintain service quality.
- Adapted quickly to new systems for processing customer transactions.
Education
No Degree - CARDIOPULMONAR RESUSCITATION (CPR)
DHTI
Oakland, RI02-2025
Bachelor of Science - WATER RESORCE ENGINEERING
ADAMA SCIENCE AND TECHNOLOGY UNIVERSITY
ETHIOPIA ,ADDIS ABEBA 10-2019
Skills
- Customer service
- Active listening
- Critical thinking
Certification
CPR
Languages
AMHARIC
Native or Bilingual
TIGRGNA
Native or Bilingual
English
Professional Working
Timeline
Customer Service Representative
Resturant
07.2024 - Current
Caregiver
RAKSHA CARE HOME
07.2024 - 09.2024
Customer Service Representative
CHILALO INTERPRICE PLC
11.2019 - 03.2021
No Degree - CARDIOPULMONAR RESUSCITATION (CPR)
DHTI
Bachelor of Science - WATER RESORCE ENGINEERING
ADAMA SCIENCE AND TECHNOLOGY UNIVERSITY
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