Alem Abraha
San Diego
Summary
Accomplished owner In a new setting offering several years of progressive business experience. Dedicated to maximizing bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance, and recordkeeping. Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
10
10
years of professional experience
Work History
Retail Store Owner
Teleb LLC -Happy Day Liquor
Denver
08.2020 - 10.2023
- Conducted regular inspections of the store's physical condition and equipment maintenance needs.
- Monitored competition in order to stay ahead of industry trends.
- Resolved customer complaints in a timely manner while ensuring their satisfaction.
- Created a budget and tracked expenses in order to maximize profits.
- Identified opportunities for growth within the market segment served by the store.
- Established policies regarding returns, exchanges and refunds for customers.
- Hired, trained and managed sales staff to ensure customer satisfaction.
- Developed marketing strategies for the store in order to increase sales.
- Organized promotional events such as special discounts or contests.
- Planned layout of store fixtures, displays, and signage according to industry guidelines.
- Maintained inventory levels by ordering merchandise from suppliers.
- Initiated campaigns designed to drive foot traffic into the store through targeted advertising efforts.
- Assisted with maintaining inventory control system including restocking shelves and racks as needed.
Retail Store Owner
TNT LLC -Shell Gas Station & Conoco
Denver
09.2013 - 01.2022
- Supervising cashiers during their shifts to ensure compliance with company policies and procedures.
- Handled customer complaints in a professional manner while resolving issues promptly.
- Reconciling cash registers at the end of each shift to ensure accuracy and proper accounting procedures.
- Training new employees on safety protocols and operational processes related to running a gas station.
- Organizing daily staff schedules and assigning shifts.
- Scheduling maintenance services for pumps and other equipment as needed.
- Coordinating deliveries of fuel products from vendors or suppliers on a regular basis.
- Managing financial transactions such as deposits, refunds, credits.
- Assisted with payroll processing by entering time sheets into the payroll system accurately.
Education
Bachelor of Science - Business Management
Metropolitan State University of Denver
Denver, CO05-2002
Skills
- Inventory management
- Customer service
- Financial analysis
- Employee training
- Visual merchandising
- Budgeting
- Cash handling
- Vendor coordination
- Team building
- Staff scheduling
- Store operations
- Financial oversight
- Business intelligence
- Purchasing and planning
- Inventory control
- Business development
Affiliations
- Traveled to over 20 countries
- Multilingual
- Gardening
Languages
English
Native/ Bilingual
Tigrinya
Native/ Bilingual
Amharic
Native/ Bilingual
Timeline
Retail Store Owner
Teleb LLC -Happy Day Liquor
08.2020 - 10.2023
Retail Store Owner
TNT LLC -Shell Gas Station & Conoco
09.2013 - 01.2022
Bachelor of Science - Business Management
Metropolitan State University of Denver
Similar Profiles
Himanshu SharmaHimanshu Sharma
Customer Service, Cashier, and Stockperson at Day and Night Liquor StoreCustomer Service, Cashier, and Stockperson at Day and Night Liquor Store
Franklin JoseFranklin Jose
Cashier supervisor at Day to Day International Trading LLCCashier supervisor at Day to Day International Trading LLC
Olivia FrazierOlivia Frazier
Customer Service Representative at One Day At A Time Day Support LLCCustomer Service Representative at One Day At A Time Day Support LLC
SHOME BRATASHOME BRATA
Consultant / Member Management at LIQUOR, LLC.Consultant / Member Management at LIQUOR, LLC.
Ian PiferIan Pifer
Student Volunteer at TRIO Upward BoundStudent Volunteer at TRIO Upward Bound