Aleksandra Vucicevic
North Vancouver,BC
Summary
Currently seeking a role that challenges my passion for administration. I am a highly-motivated individual with a desire to take on new challenges, while I maintain a strong worth ethic, adaptability and mastering new skills.
Overview
13
13
years of professional experience
Work History
Executive Assistant
Boushehri Enterprises Inc.
Vancouver
11.2019 - 09.2023
- Opened, read and replied to e-mails, letters and correspondence on behalf of CEO
- Prepared reports, presentations, agendas, illustrations, and other documents as needed by the CEO.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Created an maintained computer- and paper based filing and organization systems for records, reports and documents.
- Trained newly hired top talent to fill key positions and maximize productivity.
Banking Customer Service Representative
Royal Bank Of Canada
West Vancouver , BC
12.2015 - 11.2019
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
- Monitored account activities for suspicious patterns that could indicate fraudulent activity.
- Cross-sold bank products such as credit cards, loans, and line of credit, and travel insurance policies.
- Provided excellent customer service by responding promptly to requests or inquiries.
- Reconciled discrepancies between teller cash counts and computerized records on a daily basis.
Salesperson
Shaw Cable
Kelowna
02.2011 - 02.2014
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Assisted customers in selecting appropriate products or services for their needs.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Resolved customer complaints promptly and efficiently.
Education
Administrative Professional -
VCC
Vancouver, BCSkills
- Articulate and Well-Spoken
- Attention to Detail
- Verbal and Written Communication
- Honest and Dependable
- Organizational Skills
- Adaptability
References
References available upon request.
Timeline
Executive Assistant
Boushehri Enterprises Inc.
11.2019 - 09.2023
Banking Customer Service Representative
Royal Bank Of Canada
12.2015 - 11.2019
Salesperson
Shaw Cable
02.2011 - 02.2014
Administrative Professional -
VCC
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