Summary

Overview

Work History

Education

Skills

Languages

Timeline

Aleksandra Stojanovic

150 Roehampton Ave, Toronto,ON

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

years of professional experience

Work History

Treatment Plan Coordinator

Dentistry@Momentum

04.2022 - Current

Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
Streamlined communication between patients, providers, and insurance companies for seamless treatment processes.
Reduced errors in treatment plans by thoroughly reviewing documents and collaborating with healthcare providers to ensure accuracy.
Managed patient complaints, including issues with dentist, billing and treatment to improve patient satisfaction.
Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Collaborate with legal teams, healthcare professionals, and regulatory bodies to ensure compliance with the Regulated Health Professions Act.
Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Ensure objectivity, neutrality, and confidentiality throughout the investigative process, maintaining high ethical standards.
Apply strong analytical and problem-solving skills to assess cases, identify issues, and recommend appropriate actions.

Dental Receptionist

Lockwood Dental

09.2018 - 03.2022

Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
Understood dental terminology and insurance breakdowns to communicate with patients.
Completed new patient registrations in software to create accurate and comprehensive records.
Provided excellent customer service to create positive experiences and build patient trust.
Demonstrate excellent interpersonal and communication skills to ensure clarity in reporting and case documentation
Manage multiple case files using electronic case management systems, adhering to strict timelines.
Work independently and within a dynamic team environment, adapting to a fast-paced setting and using superior organizational and time-management skills.

Dental Assistant

Dental Office Dr Bolova

06.2009 - 08.2018

Maintained a clean and sterile work environment to prevent cross-contamination and infection.
Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Prepared and arranged instruments, medications, and required materials for dental procedures.
Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Educated patients on proper oral hygiene techniques, promoting long-term dental health.

Dentist

Dental Office Mladenovic

04.2005 - 05.2006

Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
Interpreted X-rays to make accurate diagnoses and treatment decisions.
Communicated one-on-one with patients during consultative appointments to explain treatment plan and educate on upcoming procedures.
Managed dental emergencies promptly, addressing acute pain and preventing further complications.
Built long-lasting relationships with patients by consistently providing high-quality care tailored to individual needs.
Reviewed patient health history and performed checkups to assess current issues.
Reduced anxiety in patients with gentle chairside manner and clear explanations of treatment options and procedures.
Implemented infection control protocols to maintain a safe and sanitary environment for both staff and patients.

Education

Doctor of Dental Surgery - Dentistry

University of Novi Sad

Novi Sad,Serbia

05.2001 -

Skills

Attention to Detail

Case Management

Organizational Skills

Patient Records Management

Creative Problem-Solving

Medical Terminology

Regulatory Compliance

Excellent Communication

Analytical Skills

Clinical Documentation

Insurance Verification