Aleksandra Plaska
Grande Prairie
Summary
Result-driven and customer-oriented professional offering over twenty years of customer service experience in one of the biggest and recognizable European airline. Quality-focused and pragmatic team player. Expertise in conflict resolution, emergency response and ensuring compliance with regulations. Recognized for taking proactive approach to identifying and addressing issues with focus on optimizing processes and supporting team objectives. Valuable mentor and experienced leader with the great adaptability in working in multicultural and multi language environment. Strong organizational capabilities, excellent communication skills and willingness to learn new things are also an asset.
Overview
24
24
years of professional experience
Work History
Senior Flight Attendant/ Head of Cabin
LOT Polish Airlines
04.2016 - 07.2021
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Conducted comprehensive emergency training sessions for fellow crew members to ensure preparedness during critical situations.
- Maintained excellent attendance record throughout tenure as Senior Flight Attendant, showcasing strong commitment and dedication to the role.
- Managed and resolved staff conflicts or concerns through effective mediation, fostering a positive work environment for all team members.
- Conducted regular performance evaluations of staff members to identify areas for improvement and professional development opportunities.
- Enhanced customer satisfaction by resolving passenger issues promptly and professionally.
- Maintained knowledge of industry trends by attending relevant conferences, workshops, or continuing education sessions as necessary to stay current on best practices in aviation management.
- Collaborated with other departments to ensure smooth coordination between cabin crew, maintenance personnel, and ground staff.
- Assessed and responsively adjusted to dynamic field conditions to provide personnel with clear and strategic leadership.
- Trained new flight attendants, equipping them with skills needed to maintain high service standards.
- Assisted in managing passenger conflicts with diplomacy and professionalism, maintaining peaceful cabin environment.
Flight Attendant
LOT Polish Airlines
07.1997 - 04.2016
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
- Conducted safety demonstrations before each flight, enhancing passengers' understanding of emergency procedures.
- Increased customer satisfaction by providing high-quality service and attending to passengers' needs with empathy and professionalism.
Russian Language Translator
European Center of Advertising
05.2014 - 02.2021
- Provided timely and accurate translations for legal documents, resulting in positive client feedback.
- Translated documents from Russian to Polish.
- Translated documents from Russian to English.
- Interpreted conversations between foreign language-speaking clients and others.
- Assisted foreign language-speaking clients with inquiries.
Office Assistant
English Language Center
05.2019 - 02.2021
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Supported onboarding process for new hires, enhancing their integration into team with comprehensive orientation sessions.
- Assisted in preparation of reports and presentations, which contributed to informed decision-making processes.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Coordinated and scheduled meetings and appointments.
Education
Master of Arts - Russian Philology
University Of Warsaw
Warsaw, Poland05.2002
Bachelor of Arts - Economics And Air Transportation Organizing
State College of Stenography And Foreign Languages
Warsaw, Poland05-1997
High School Diploma -
Adam Mickiewicz High School
Warsaw, Poland05-1995
Skills
- excellent communication skills
- strong problem-solving abilities
- well-organized and effective in work under time pressure
- Multilingual proficiency
- Office Assistant experience
- Strong leadership and team management experience
- Coaching, mentoring and performance evaluation
- Advanced First Aid knowledge
Languages
English
Full Professional
Russian
Full Professional
Polish
Native or Bilingual
COURSES AND CERTIFICATES
COURSES:
- Customer Experience Management - LOT Polish Airlines, Warsaw 2014, 2020
- Customer Service in Difficult Situations - LOT Polish Airlines, Warsaw 2019
- Negotiation and Conflict Resolution - LOT Polish Airlines, Warsaw 2020
- Communication and Collaboration in Crisis Situation - LOT Polish Airlines, Warsaw 2018, 2020
- Leadership Development Program - LOT Polish Airlines, Warsaw 2016, 2019
- Psychology of Leadership - Warsaw 2021
- VIP customers care - LOT Polish Airlines, Warsaw 2018, 2021
CERTIFICATES:
- First Certificate in Russian - Moscow 1998
- Russian for Business Communication - Warsaw 2001
- First Certificate in English University of Cambridge - Warsaw 2000
- TOEFL - Warsaw 2003, 2005
- Driver's License class 5
Timeline
Office Assistant
English Language Center
05.2019 - 02.2021
Senior Flight Attendant/ Head of Cabin
LOT Polish Airlines
04.2016 - 07.2021
Russian Language Translator
European Center of Advertising
05.2014 - 02.2021
Flight Attendant
LOT Polish Airlines
07.1997 - 04.2016
Master of Arts - Russian Philology
University Of Warsaw
Bachelor of Arts - Economics And Air Transportation Organizing
State College of Stenography And Foreign Languages
High School Diploma -
Adam Mickiewicz High School
Similar Profiles
Simran NirwanSimran Nirwan
Passenger Service Agent at Lot Polish AirlinesPassenger Service Agent at Lot Polish Airlines
FATMA KILICFATMA KILIC
Passenger Service Agent at Lot Polish AirlinesPassenger Service Agent at Lot Polish Airlines
JAN MARCINKOWSKI JAN MARCINKOWSKI null
Cabin Crew Member at LOT Polish AirlinesCabin Crew Member at LOT Polish Airlines