Aleksandra Markovic
Calgary,Canada
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
11
11
years of professional experience
Work History
Operations Manager, Rooms
Delta Hotels by Marriott
10.2020 - Current
- Lead and manage both Front office and Housekeeping team, ensuring smooth operations.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Conduct various human resources activities, including hiring, training, and staff development.
- Handle scheduling, inventory control, and staff training to optimize department performance.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Lead and manage Room Preventative Maintenance program.
- Developed and maintained relationships with external vendors and suppliers.
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
Assistant Manager of Operations
Delta Hotels by Marriott
12.2018 - 10.2020
- Supported room operations and ensured alignment with property goals
- Contributed financial insights to support budget management
- Conducted human resources activities, including training and team development
Assistant Executive Housekeeper
Delta Hotels by Marriott
09.2016 - 12.2018
- Managed housekeeping operations and budgets to maintain cost-effective service
- Conducted human resources activities such as staff training, development, and performance management
- Promoted exceptional customer service through staff engagement and operational standards
Manager on Duty
Delta Hotels by Marriott
10.2013 - 09.2016
- Led guest services teams and maintained front desk goals for superior guest satisfaction
- Ensured exceptional customer service and handled guest concerns
- Managed human resource activities, including scheduling and staff development
- Implemented projects and policies to enhance operational efficiency and guest experience
Education
Bachelor’s degree - Hospitality Management
College For Hotel Management
02.2013
High School -
High School for Hospitality and Tourism
06.2009
Skills
- Employee Motivation
- Operations Management
- Inventory Control
- Performance Management
- Team Leadership
- Budgeting and Cost Control
- Invoice Processing
- Customer service
- Goal setting
- Maintaining compliance
Timeline
Operations Manager, Rooms
Delta Hotels by Marriott
10.2020 - Current
Assistant Manager of Operations
Delta Hotels by Marriott
12.2018 - 10.2020
Assistant Executive Housekeeper
Delta Hotels by Marriott
09.2016 - 12.2018
Manager on Duty
Delta Hotels by Marriott
10.2013 - 09.2016
High School -
High School for Hospitality and Tourism
Bachelor’s degree - Hospitality Management
College For Hotel Management
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