Aleksandra Marcon
Scarborough, Ontario
Summary
Experienced professional educator with a strong background in teaching and curriculum development. Demonstrated ability to engage students and improve their academic performance through innovative instructional methods. Highly focused on collaborating with colleagues to achieve measurable results and adapt to changing educational environments. Skilled in creating a positive learning environment, delivering comprehensive subject matter expertise, and supporting institutional goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
College Instructor
Canadian All Care College
05.2024 - Current
- Maintained detailed records of student attendance, participation, and academic performance for accurate reporting and evaluation purposes.
- Incorporated real-world examples into lessons to make complex concepts more accessible and engaging for students.
- Developed strong relationships with students through clear communication and active listening, fostering an inclusive classroom environment.
- Taught Essentials of Organizational Communications, Introduction to Social Work and Community Practice,
- Ethics and Professional Skills, Community Service Work in Canada, Law for Support Workers, Human Rights, and Government Services, Community Development in Canada, Introduction to Sociology, Introduction to Canadian Social Welfare and Social Policy, Housing and Homelessness, Fundraising for Social Change, Strategic Planning for Not-for-profit Organizations, Professional Documentation and Employment Strategies, Counseling Skills and Theory, Group Dynamics, Self-Care and Team Building, High-Risk Population, Social Psychology and Geriatrics, Introduction to Community Mental Health and Addiction, Harm Reduction and Crisis Intervention, Preparation for Field and Professional Practice to over 60 annual students.
Mental Health and Justice Worker- Case Management
Sound Times Support Services
06.2020 - 03.2024
- Conducted assessments by phone to determine needs and resources of individuals and families to develop short-term service plan to meet / address their specific needs to stabilize housing
- Coordinated referrals to services to community agencies, City of Toronto programs, and other levels of government to meet client needs
- Case Manager for Ontario' Justice Centre Pilot (Downtown East Justice Centre)
- Applied homelessness prevention and shelter diversion strategies where possible, to assist clients to sustain their current housing and/or be directed to applicable service providers to meet their needs
- Collected and assessed information to determine client's eligibility for emergency shelter and other shelter and housing related services
- Advocated on behalf of clients for services and benefits with internal and external resources and supports, that include landlords/housing providers, income maintenance programs, and shelters and other service providers
- Connect clients to services that are provided at Sound Times Support Services such as access to GP, assess to psychiatrist, and assess to lawyers through Legal Aid Ontario
- Completed third-party verification by contacting various sources, including community agencies, housing providers, health care providers, income maintenance systems, child welfare agencies, Public Trustees, and other service providers
- Maintained thorough case documentation in automated systems, including documenting all intake and case plan information, and entering statistics related to case histories
- Updated and revised intake records with each client contact, to ensure case information was current
- Identified and evaluated client's short and longer term needs to develop service plans and advocated on behalf of clients for services in areas of career opportunities, life skills, education, health, housing, and community support systems
- Identified several options and counsel clients on how to make informed decisions
- Utilized assessments tools such as Ontario Assessment of Needs (OCAN), CDS and GAIN
- Liaises with staff in the Legal Division and/or Police, legal clinics/legal representatives
- Maintained multiple caseloads, meeting re-assessment, and monitored standards in the Community Justice Centre
- Responded to crisis situations involving clients by assessing the situation and implementing appropriate solutions which promote client safety
- Maintained high level of confidentiality related to all client matters and information
- Participated in team meetings and case conferences to discuss program issues, review client needs, discuss case plans, homeless prevention/shelter diversion plans, etc
- Worked independently and as part of a team to identify client needs and assisted the client in accessing appropriate programs and services
- Worked with FOCUS table which is a meeting in which social agency representatives, as well as the City of Toronto, and the Toronto police force, gather to review the cases of at-risk individuals in the community, which have been submitted by referral
Transition Worker & Program Worker
West Neighborhood House
03.2018 - 12.2019
- Received and confirmed client referrals from internal and external service providers
- Managed individual clients' cases, provided coordination, and follow up with individual clients
- Visited clients at home post-discharge to continue the care planning process using the “My Story” approach
- Investigated and followed up on complaints, and reported any issues with service provision or program operations as they arose
- Acted and dealt with incidents, problems, and emergencies by established policies and procedures
- Reviewed and evaluated information to improve Divisional programs and services
- Provided clients with information and referral support to clients wanting social assistance/income support, health, and other systems
- Developed, designed, and delivered presentations to the public, staff and community groups on programs, services, and procedures
- Contacted Community Support Service (CSS) agencies to arrange Home at Last services
- Made Referrals for clients to CSS agencies to arrange PSW support or Case Management as required
- Validated client eligibility by contacting various sources, e.g., landlords, and other municipalities, thereby cross-referencing information by Provincial Legislation and Corporate, Departmental, and Divisional policies and procedures
- Providing crisis prevention and intervention as part of service planning to prevent relapse/unnecessary psychiatric hospitalization/avoidable incarceration
- Performed administrative tasks that supported programming, produced a variety of documents, forms, reports, and correspondence using Excel, Word, Outlook, CIMS, One Mail, and Caredove
Medical Secretary
Midland-Ellesmere Radiology and Ultrasound
10.2015 - 09.2017
- Handled front desk providing excellent, friendly, customer service, greeting patients upon arrival
- Handled patient billing, coding, and collections invoicing, OHIP Billing, Provincial/Reciprocal billing and third-party insurance billing and reconciled account information
- Transcribed general, vascular, x-ray and mammogram report as required
- Directed administrative staff by assigning and checking work
- Scheduled, received, and announced scheduled patients and visitors; screened unscheduled patients and visitors
- Scheduled appointments for x-rays, ultrasound, vascular ultrasound, echocardiogram, mammography, bone mineral density, and electroencephalogram
- Maintained patient accounts by obtaining, recording, and updating personal information
- Protected patients' rights by maintaining confidentiality of personal information
- Maintained business operations by following policies and procedures; reported needed changes
Case Management-Community Outreach Programs in Addictions
Reconnect Mental Health Services
01.2013 - 12.2014
- Used harm reduction strategies, counselled high risk adults / seniors with chronic health issues, homelessness, addiction, and mental illness
- De-escalated interpersonal conflicts using crisis intervention techniques
- Assessed situations and utilized problem solving skills to address client needs
- Collaborated with staff within the program and community agencies such as hospitals, social workers, doctors, court officials, other city divisions, and shelters to provide program information and advocate on client's behalf
- Participated in development of case plans for clients and participated in case conference
- Using knowledge of city services, referred, and promoted clients to applicable agencies
- Provided English/Polish translation for Polish-speaking clients
- Filled out various application forms such as housing, immigration, Ontario Works
- Maintained and completed administrative tasks (i.e., logging information in the case management system (Pirouette & Catalyst), documentation, and reporting
Education
College Diploma - Social Service Worker
Centennial College
Toronto, ON06-2011
College Diploma - Medical Office Administration
Everest College
Toronto, Ontrio06-2007
Skills
- Student engagement
- Inclusive education
- Course planning
- Student performance evaluation
- Team leadership
Qualifications
- Diploma in Social Services
- Diploma in Medical Office Administration
- Over 3 years of experience in working with people who use abuse through psycho-educational group work using an equity, diversity, and inclusion framework
- Strong assessment skills
- Strong experience in delivering psycho-educational groups and excellent knowledge of group process
- Knowledge of the dynamics of abuse in close personal relationships
- Experience working with equity-seeking communities and knowledge of cross-cultural issues related to partner abuse
- Proven experience working with, the criminal justice system and partner assault response programs
- Proven experience motivating clients who may be resistant/reluctant to change
- Strong understanding of mental health and addictions as they relate to partner abuse
- Current knowledge of best practices in mental health (e.g., crisis de-escalation, suicide prevention, harm reduction, addictions, child abuse, domestic abuse)
- Excellent written and verbal communication skills
- Strong ability to work as a member of a team
- Strong commitment to principles of social justice, equity, diversity and inclusion
Languages
Polish
Native or Bilingual
Certification
Harm Reduction Certificate, Toronto Hostels Training Centre 2023
Emergency First Aid & CPR/AED level C , Canadian Red Cross 2022
Housing Help Services Certificate, EYET'S training program 2021
SMART Recovery Certificate 2021
Reducing Health Care Barriers for Uninsured clients with OHIP, CAMH (webinar) 2020
The Immigrant and Refugee Mental Health Project online course, CAMH 2020
Mental Health Part I , Toronto Hostels Training Centre 2019
Fundamentals of Tobacco Interventions 2014
Mount Sinai, University Health Network Hospitals Geriatrics Program 2014
TC LHIN Aboriginal Cultural Competency Training 2013
GPA – Gentle Persuasive Approaches – Dementia Care 2013
Ontario HIV & Substance Use Training 2013
References
Available upon request
Timeline
College Instructor
Canadian All Care College
05.2024 - Current
Mental Health and Justice Worker- Case Management
Sound Times Support Services
06.2020 - 03.2024
Transition Worker & Program Worker
West Neighborhood House
03.2018 - 12.2019
Medical Secretary
Midland-Ellesmere Radiology and Ultrasound
10.2015 - 09.2017
Case Management-Community Outreach Programs in Addictions
Reconnect Mental Health Services
01.2013 - 12.2014
College Diploma - Social Service Worker
Centennial College
College Diploma - Medical Office Administration
Everest College
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