Aleksandra Djuric
Edmonton,Alberta
Summary
Highly organized in handling accounting needs and clerical support. Knowledgeable about Banking and Financial Institutional requirements and regulations, taxation law and accounting processes. Skilled with accounting software and quick to learn new processes.
Overview
21
21
years of professional experience
Work History
Loan Support Specialist
Canadian Western Bank
Edmonton, AB
01.2019 - 12.2023
- Assisted with the processing of loan applications by verifying customer information, calculating payments, and preparing documents.
- Performed periodic reviews of existing customer accounts for potential risks or fraud.
- Processed incoming payments, disbursed funds, and updated ledgers accordingly.
- Provided assistance in resolving complex customer issues related to loans or payment plans.
- Evaluated current processes and procedures related to lending activities and recommended improvements where necessary.
Reconciliation Accountant III
Canadian Western Bank
Edmonton, AB
06.2008 - 12.2018
- Performed general ledger reconciliations on a timely basis.
- Ensured that internal controls are maintained throughout all areas of responsibility.
- Processed payrolls through ADP software ensuring accuracy of employee data as well as compliance with federal and state laws and regulations.
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
- Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
Mortgage Administrator /Collection Officer
Canadian Western Bank
Edmonton, AB
07.2005 - 06.2008
- Monitored compliance with federal lending laws including RESPA and TILA regulations.
- Maintained accurate records of all completed mortgage applications according to established regulations.
- Performed quality control checks on incoming documentation prior to submission for processing.
- Processed payments, withdrawals, escrow account transactions, and other requests from customers.
- Communicated effectively with internal departments regarding changes or updates in the mortgage industry.
Control & Audit Department Administration Office
Canadian Western Bank
Edmonton, AB
10.2002 - 07.2005
- Diminished financial discrepancies and accurately reconciled accounts using detailed data analysis results.
- Ensured proper documentation of audit work performed according to established protocols.
- Minimized internal accounting department backlogs by updating accounts and generating reports.
- Presented audit results to management teams, delivering information in non-technical terms for easy understanding.
Education
Finance Accountant - Business Administration
NAIT
Edmonton06-2013
Tax Officer Certificate -
HR Block
Edmonton, AB09-2008
Mortgage Underwriter -
The Institute of Canadian Bankers
Edmonton, AB05-2006
Bachelor of Commerce -
University of Novi Sad
Novi Sad, Serbia12-1991
Skills
- Data Entry
- Customer Service-Focused
- Customer Relations
- Attention to Detail
- Microsoft Office
- Month-End Documentation
Languages
Serbian
Native/ Bilingual
English
Full Professional
Croatian
Native/ Bilingual
German
Full Professional
Affiliations
• H & R Block Tax Officer – Worked and Volunteered (2008 – 2010)
• Serbian Orthodox Church - President and Treasurer (2002 – 2015)
Timeline
Loan Support Specialist
Canadian Western Bank
01.2019 - 12.2023
Reconciliation Accountant III
Canadian Western Bank
06.2008 - 12.2018
Mortgage Administrator /Collection Officer
Canadian Western Bank
07.2005 - 06.2008
Control & Audit Department Administration Office
Canadian Western Bank
10.2002 - 07.2005
Finance Accountant - Business Administration
NAIT
Tax Officer Certificate -
HR Block
Mortgage Underwriter -
The Institute of Canadian Bankers
Bachelor of Commerce -
University of Novi Sad
References
References available upon request.
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