Aleksandr Lomov
Mill Valley
Summary
A people-oriented problem solver with strong mechanical intuition and a passion for understanding how things work. My experience in sales strengthened my communication and customer-focused mindset, while years of hands-on automotive and technical work built my troubleshooting abilities and patience. I’m driven to learn new technologies, enjoy helping others overcome technical challenges, and take pride in finding clear, practical solutions. I’m excited to bring my mix of technical aptitude, adaptability, and customer support experience into a tech support role where I can continue growing and contributing.
Overview
15
15
years of professional experience
Work History
Service Advisor
Tesla
04.2023 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Identified and resolved discrepancies and errors in customer accounts.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Lead Dispatcher
BayLeaves
07.2021 - Current
- Advanced quickly through the corporate structure, becoming a manager within 5 months
- Developed SOPs to further company processes
- Managed product orders and stock levels to maintain appropriate level of inventory
- Updated internal systems in accordance with National Product registry when new items are brought in
- Facilitated updating of the website based on current inventory and special promotions
- Handled customer concerns and company issues in a timely manner both in an internal and external capacity
Lead Service Plumber
EJ Plumbing
04.2014 - 06.2021
- Oversaw projects that required multiple people and professions to complete the project
- Acquired specialty knowledge in the industry and an ability to apply to specific project requirements
- As the face of the company, maintained customer relations to build rapport
- Assisted customer in remote troubleshooting capacity
- Oversaw projects from quotation to invoicing
- Collaborated with area managers to evaluate needs and optimize operational plans
Direct Sales
Prime Selections
05.2010 - 02.2014
- Acquired customers thru direct customer approach and maintained the customer relations over time
- Handled difficult sales situations and mitigated customer concerns
- Exceeded daily sales quotas and adapted sales strategies to accomplish goals
- Facilitated customer relations in order to develop a repeat customer base
Education
High School Diploma -
Washington High School
Fremont, CA06.2009
C-36 Certification - undefined
Plumbing Certification Course
San Jose, CA06.2018
Trac Pipe Installation Professional - undefined
Gas Line Certification Course
San Jose, CA04.2018
8th Degree Brown Sash - undefined
Shaolin Temple USA
Fremont, CA06.2008
Skills
- Client Relations Experience
- Logistics Expertise
- Project Management
- Problem Solving
- Fluent in Two Languages
- Vehicle assessment
- Bill preparation
- Cost estimation
- Attention to detail
- Service estimates
- Strong work ethic
- Team collaboration
Automotive Experience
- Began maintaining my own vehicle, this branched out into a desire to modify and learn more about my car.
- Eventually progressed my 335i from stock to stage 2, including custom tuning and heavy performance modifications.
Education Certifications
- High School Diploma, Washington High School, Fremont, CA, 09/01/05, 06/30/09
- C-36 Certification, 6 Month Training Course, 4+ year field experience requirement, San Jose, CA, 06/01/14, 06/30/18
- Trac Pipe Installation Professional, 4 Hour Exam, 6 Month Proficiency Course, San Jose, CA, 09/01/17, 04/30/18
- 8th Degree Brown Sash, Shaolin Temple USA, Fremont, CA, 02/01/01, 06/30/08
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Timeline
Service Advisor
Tesla
04.2023 - Current
Lead Dispatcher
BayLeaves
07.2021 - Current
Lead Service Plumber
EJ Plumbing
04.2014 - 06.2021
Direct Sales
Prime Selections
05.2010 - 02.2014
C-36 Certification - undefined
Plumbing Certification Course
Trac Pipe Installation Professional - undefined
Gas Line Certification Course
8th Degree Brown Sash - undefined
Shaolin Temple USA
High School Diploma -
Washington High School