Aleksandr Lomov
Mill Valley
Summary
A mechanically inclined extrovert, driven to learn new skills and meet new people. Enjoyed time in sales, but passion for working on own car led to seeking a new chapter. This shift empowered pursuit of something more hands-on, resulting in personal growth, valuable life lessons, and a deep sense of pride in accomplishments. Countless hours spent working under houses fueled love for cars and brought me back to the automotive world, igniting a strong desire for the next exciting journey ahead.
Overview
15
15
years of professional experience
Work History
Service Advisor
Tesla
04.2023 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Identified and resolved discrepancies and errors in customer accounts.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Lead Dispatcher
BayLeaves
07.2021 - Current
- Advanced quickly through the corporate structure, becoming a manager within 5 months
- Developed SOPs to further company processes
- Managed product orders and stock levels to maintain appropriate level of inventory
- Updated internal systems in accordance with National Product registry when new items are brought in
- Facilitated updating of the website based on current inventory and special promotions
- Handled customer concerns and company issues in a timely manner both in an internal and external capacity
Lead Service Plumber
EJ Plumbing
04.2014 - 06.2021
- Oversaw projects that required multiple people and professions to complete the project
- Acquired specialty knowledge in the industry and an ability to apply to specific project requirements
- As the face of the company, maintained customer relations to build rapport
- Assisted customer in remote troubleshooting capacity
- Oversaw projects from quotation to invoicing
- Collaborated with area managers to evaluate needs and optimize operational plans
Direct Sales
Prime Selections
05.2010 - 02.2014
- Acquired customers thru direct customer approach and maintained the customer relations over time
- Handled difficult sales situations and mitigated customer concerns
- Exceeded daily sales quotas and adapted sales strategies to accomplish goals
- Facilitated customer relations in order to develop a repeat customer base
Education
High School Diploma -
Washington High School
Fremont, CA06.2009
C-36 Certification - undefined
Plumbing Certification Course
San Jose, CA06.2018
Trac Pipe Installation Professional - undefined
Gas Line Certification Course
San Jose, CA04.2018
8th Degree Brown Sash - undefined
Shaolin Temple USA
Fremont, CA06.2008
Skills
- Client Relations Experience
- Logistics Expertise
- Project Management
- Problem Solving
- Fluent in Two Languages
- Vehicle assessment
- Bill preparation
- Cost estimation
- Attention to detail
- Service estimates
- Strong work ethic
- Team collaboration
Automotive Experience
- Began maintaining my own vehicle, this branched out into a desire to modify and learn more about my car.
- Eventually progressed my 335i from stock to stage 2, including custom tuning and heavy performance modifications.
Education Certifications
- High School Diploma, Washington High School, Fremont, CA, 09/01/05, 06/30/09
- C-36 Certification, 6 Month Training Course, 4+ year field experience requirement, San Jose, CA, 06/01/14, 06/30/18
- Trac Pipe Installation Professional, 4 Hour Exam, 6 Month Proficiency Course, San Jose, CA, 09/01/17, 04/30/18
- 8th Degree Brown Sash, Shaolin Temple USA, Fremont, CA, 02/01/01, 06/30/08
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Timeline
Service Advisor
Tesla
04.2023 - Current
Lead Dispatcher
BayLeaves
07.2021 - Current
Lead Service Plumber
EJ Plumbing
04.2014 - 06.2021
Direct Sales
Prime Selections
05.2010 - 02.2014
C-36 Certification - undefined
Plumbing Certification Course
Trac Pipe Installation Professional - undefined
Gas Line Certification Course
8th Degree Brown Sash - undefined
Shaolin Temple USA
High School Diploma -
Washington High School
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