Aleksandar Popovic
Vancouver,Canada
Summary
Experienced travel professional with keen ability to deliver engaging and informative tours. Known for strong team collaboration, adaptability to changing needs, and achieving results. Proficient in route planning, historical knowledge, and effective communication. Reliable and personable, ensuring guests have memorable experiences.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Tour Guide
Vancouver Water Adventures
05.2024 - 11.2024
- Conducted guided jet ski tours around Vancouver's scenic waterways, providing guests with an exciting and informative experience
- Delivered comprehensive safety briefings and instructions before each tour, ensuring guests' understanding and adherence to safety protocols
- Engaged with guests by sharing insights about Vancouver's landmarks, history, and local wildlife during tours
- Managed equipment maintenance and performed routine safety checks to ensure optimal performance and reliability
- Handled guest inquiries and special requests, providing personalized recommendations and enhancing overall tour satisfaction
- Coordinated with team members to ensure smooth operation of tours, including scheduling and group management
Remote Customer Sevices Representative
Royal Carribean
02.2022 - 05.2024
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Ocean Rescue Lifeguard
Royal Caribbean Cruise Line
02.2019 - 01.2022
- Managed crowd control during special events or emergencies for an orderly evacuation process if needed.
- Supported community outreach efforts by representing the organization at local schools, businesses, or events to promote water safety awareness initiatives.
- Assisted in the training of new lifeguards, ensuring they were prepared for real-life rescue scenarios.
- Promoted teamwork among lifeguard staff through clear communication, collaboration, and mutual support during daily operations.
Aquatics Instructor
Royal Caribbean- Private Island
12.2016 - 02.2019
- Conducted guided jet-ski tours, leading guests through scenic water routes and ensuring their safety and enjoyment
- Facilitated kayak tours, offering instruction on proper techniques and local wildlife information
- Provided zipline experiences, including pre-tour safety briefings, equipment checks, and guidance throughout the course
- Led snorkeling excursions, educating participants about marine life and ensuring a safe and memorable underwater adventure
- Developed and maintained strong relationships with clients, receiving positive feedback for exceptional service and engaging presentations
- Managed group dynamics and addressed any concerns or questions promptly to enhance the overall guest experience
Security Officer
Royal Caribbean Cruise Line
10.2014 - 12.2016
- Instructed individuals and groups in sports rules, game strategies, and performance principles and strategies to achieve desired results
- Contributed ideas for improvement of existing programs as well as new program initiatives
- Demonstrated drills to improve technique in the pool
- Patrolled assigned areas on foot or in a vehicle to monitor safety and security of personnel and property
- Wrote reports of daily irregularities to describe and document property damage and presence of unauthorized individuals
- Analyzed data gathered from security sources to detect any irregularities or inconsistencies
Flight Attendant
Air Serbia
06.2013 - 09.2014
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Answered passenger questions and provided solutions to issues arising during flights.
- Resolved passenger conflicts and medical emergencies during flights.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
Education
Associate of Science - Accounting
Acsenda School of Management
Vancouver, BC06-2025
Bachelor of Science - Business Economics
BLC
06-2014
Skills
- Decision Making
- Attention to Detail
- Conflict Resolution
- Team Building
- Staff Management
- Travel Route Planning
- Group Tours
- Event Planning
- Training and mentoring
- Customer Engagement
- Basic accounting
- Research
Certification
- First Aid Level 3
- Pool operator level 1
- Leadership Certificate
- Tour Guide
Languages
Croatian
German
Spanish
Timeline
Tour Guide
Vancouver Water Adventures
05.2024 - 11.2024
Remote Customer Sevices Representative
Royal Carribean
02.2022 - 05.2024
Ocean Rescue Lifeguard
Royal Caribbean Cruise Line
02.2019 - 01.2022
Aquatics Instructor
Royal Caribbean- Private Island
12.2016 - 02.2019
Security Officer
Royal Caribbean Cruise Line
10.2014 - 12.2016
Flight Attendant
Air Serbia
06.2013 - 09.2014
- First Aid Level 3
- Pool operator level 1
- Leadership Certificate
- Tour Guide
Associate of Science - Accounting
Acsenda School of Management
Bachelor of Science - Business Economics
BLC
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