Aleksandar Kljajic
WINDSOR,ON
Summary
Detail-oriented professional with expertise in data analysis, operations, and client relationship management. Proven ability to simplify complex information, identify inconsistencies, and develop efficient processes that enhance daily workflows. Recognized for effective communication and reliability, contributing valuable insights to facilitate team collaboration and drive results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pricing Analyst
Big Time Tickets Inc
Windsor, Ontario
11.2022 - 09.2025
- Assessed risks related to investments by validating datasets, verifying assumptions, and documenting findings.
- Led cost-minimization initiatives during an economic downturn, safeguarding profitability amid volatile market conditions and saving $10K monthly.
- Evaluated multi source financial data, ensuring accuracy before creating reports and recommendations.
- Performed quantitative analysis of historical trends, identifying anomalies and developing data driven insights.
- Maintained 20–25% profit margins over three years by leading weekly cross-functional discussions to mitigate losses from underperforming inventory.
- Managed $3–4M inventory portfolio using proprietary software to ensure seamless client fulfillment and sales execution.
Management Trainee
Cintas
Windsor, ON
03.2022 - 10.2025
- Led cross-departmental projects across 4+ operational teams, ensuring accurate documentation, on-time delivery, and tracking of 10+ KPIs tied to productivity and service quality.
- Designed and implemented production and efficiency trackers by partner and department, driving a 25% increase in employee productivity and improving employee–management communication by 40% through clearer performance visibility.
- Acted as liaison between leadership and frontline operations, documenting weekly feedback, resolving discrepancies, and supporting continuous process improvements.
- Managed customer-facing administrative functions including invoicing reviews, contract updates, and service agreement accuracy for a high-volume client base.
- Conducted structured outbound and follow-up sales calls, maintaining detailed CRM notes and consistent follow-up to support account growth and retention.
Customer Service Representative
Bank of Montreal
Windsor, ON
01.2021 - 01.2022
- Processed 50–80+ daily financial transactions with high accuracy while maintaining strict confidentiality and regulatory compliance.
- Delivered consistent, detail-oriented customer support across in-branch, phone, and digital channels, supporting client retention and satisfaction.
- Achieved 100%+ of weekly and annual sales targets by proactively identifying customer needs and upselling credit cards and chequing accounts during service interactions.
- Generated an average of 5–10 new chequing account openings and 8–12 credit card referrals per month through structured follow-ups and needs-based conversations.
- Adhered to all policy and compliance guidelines for referrals and financial guidance, ensuring accurate documentation and audit readiness.
- Conducted regular lead follow-ups and cold calls, maintaining organized tracking notes to support management.
Financial Advisor
Freedom55
Windsor, Ontario
01.2019 - 01.2020
- Completed LLQP and CIFC certifications, maintaining high accuracy in studying regulations and financial concepts.
- Supported senior advisors by preparing organized client files, notes, and financial information.
- Communicated professionally with clients while documenting needs and ensuring follow through on action items.
- Built rapport with new clients through structured planning sessions and detailed financial discussions.
Education
Bachelor of Commerce (Honours) - Business Administration
University of Windsor
Windsor Ontario06-2022
College Diploma - Finance
St. Clair College
Windsor, ON06-2019
Skills
- Risk evaluation and financial analysis
- Negotiation with vendors and pricing integrity
- Interdepartmental communication
- Project management and effective communication
- Listening skills and leadership abilities
- Responsibility and strategic planning
- Problem analysis and solution development
- Process enhancement and data analysis
- Proficiency in MySQL and quality assurance
- Supply chain management and operational efficiency
- Customer relationship management and product expertise
Extracurricular Activities
Jack.org, Coordinated, organized, and facilitated mental health awareness events. Managed a digital support network. The Great Canadian Sales Competition, Developed and pitched an original business idea. Ranked top 20 in Ontario.
References
Available upon request.
Languages
Serbian
Native/ Bilingual
Croatian
Native/ Bilingual
Certification
CIFC
Timeline
Pricing Analyst
Big Time Tickets Inc
11.2022 - 09.2025
Management Trainee
Cintas
03.2022 - 10.2025
Customer Service Representative
Bank of Montreal
01.2021 - 01.2022
Financial Advisor
Freedom55
01.2019 - 01.2020
Bachelor of Commerce (Honours) - Business Administration
University of Windsor
College Diploma - Finance
St. Clair College