Alekhya Josyula
New Westminster,BC
Summary
To pursue a career that combines my passion for science and innovation in a dynamic work environment. Team player with strong organizational skills and a demonstrated ability to handle multiple responsibilities simultaneously and meet deadlines.
Overview
10
10
years of professional experience
Work History
Scientific Support Specialist, Immunology
STEMCELL Technologies
12.2022 - Current
- Design and deliver training courses to non-technical and technical staff
- Provided troubleshooting support to customers using STEMCELL Technologies cell separation products and immune cell culture media
- Performed data analysis to assess trends in customer inquiries and applied this information to drive educational resource development.
- Acted as an onboarding buddy to newly hired team members.
- Maintained a high standard of customer service when assisting customers resolve technical issues.
- Maintained internal knowledge base on immune cell culture products by collaborating with various stakeholders.
Scientific Support Specialist, Operations
STEMCELL Technologies
12.2021 - 12.2022
Senior Scientific Support Representative
STEMCELL Technologies
12.2019 - 12.2021
- Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.
- Assisted in training new hires to achieve consistent levels of performance across the team.
- Managed customer complaints, working closely with subject matter experts to maintain a high quality of service and timely resolutions.
- Generated technical tips and protocols in collaboration with other departments to support researchers in the cell line development space.
Scientific Support Representative
STEMCELL Technologies
06.2018 - 12.2019
- Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.
- Managed customer complaints, in consultation with subject matter experts.
- Proactively pursued opportunities to develop scientific expertise in the cell line development product portfolio.
Volunteer
Canucks Autism Network
09.2015 - 08.2018
- Offered support to individuals with Autism at recreational events
- Helped organize Autism awareness events and fundraisers.
Research Assistant
Simon Fraser University
09.2014 - 12.2017
- Conducted immunization studies in a mouse model
- Purified candidate immunogens via gel filtration chromatography
- Analysed tissue samples in flow cytometric, ELISA and ELISPOT assays
- Designed antibody panel for multi-color flow cytometry experiments
- Prepared cell lines for flow cytometry and ELISPOT analyses
- Experience trouble-shooting technical instruments
- Performed data analysis using software such as FlowJo and GraphPad Prism
- Contributed to general lab maintenance and cleanliness
- Presented research at group meetings.
Teaching Assistant
Simon Fraser University
09.2015 - 04.2017
- Led discussions in tutorials
- Stepped in to deliver a lecture
- Evaluated weekly assignments and examinations
- Scheduled and maintained regular office hours to meet with students
- Coordinated with the teaching team to prepare and proctor examinations.
Peer Mentor-International Mentorship program
Simon Fraser University
09.2015 - 04.2017
- Assisted incoming international students adjust to student life at SFU
- Organized group events and meetings in coordination with other team members.
Education
Master of Science - Molecular Biology and Biochemistry
Simon Fraser University
Burnaby, BC11.2017
Bachelor of Technology - Biotechnology
SreeNidhi Institute of Science & Technology
Hyderabad, Telangana05.2014
Skills
- 5 years experience providing scientific support to customers and sales staff
- Experience collaborating on internal and client facing educational content with stakeholders across departments
- Experience driving cross-departmental projects and presenting scientific content to technical and non-technical stakeholders
- Demonstrated ability to think critically and provide troubleshooting assistance to life sciences researchers
- Demonstrated ability to balance responsibilities and meet project deadlines
- MSc from the department of Molecular Biology and Biochemistry at SFU
- Fluent in English and Telugu with a working knowledge of Hindi
Languages
English
Native or Bilingual
Telugu
Native or Bilingual
Hindi
Limited Working
Additional Information
Anticipated start date: September 23, 2024
Timeline
Scientific Support Specialist, Immunology
STEMCELL Technologies
12.2022 - Current
Scientific Support Specialist, Operations
STEMCELL Technologies
12.2021 - 12.2022
Senior Scientific Support Representative
STEMCELL Technologies
12.2019 - 12.2021
Scientific Support Representative
STEMCELL Technologies
06.2018 - 12.2019
Volunteer
Canucks Autism Network
09.2015 - 08.2018
Teaching Assistant
Simon Fraser University
09.2015 - 04.2017
Peer Mentor-International Mentorship program
Simon Fraser University
09.2015 - 04.2017
Research Assistant
Simon Fraser University
09.2014 - 12.2017
Master of Science - Molecular Biology and Biochemistry
Simon Fraser University
Bachelor of Technology - Biotechnology
SreeNidhi Institute of Science & Technology
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