Alek Ricketts
Pomona
Summary
Proven leader and efficient multitasker, adept in clear communication and problem-solving, enhanced customer loyalty at Grocery Outlet Bargain Market. Skilled in training staff and enhancing team performance, with a strong work ethic and attention to detail. Excelled in fast-paced environments, ensuring high standards of customer service and operational excellence.
Quality-driven Cashier Team Lead with background training new cashiers and guiding employees. Patient and professional when leading others and improving staff skills. Expert at offering positive feedback and constructive criticism for upbeat atmosphere, smooth operations, and ideal customer experiences.
Overview
4
4
years of professional experience
Work History
Front of House Employee
Cal Poly Pomona Foundation
11.2024 - Current
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Cashier Team Lead
Grocery Outlet Bargain Market
01.2021 - 07.2024
- Increased customer loyalty and retention.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Processed both cash and card purchases and returns.
- Monitored areas for security issues and safety hazards.
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Trained team members on cash register operation and cash handling.
- Communicated with customers and team members to solve problems.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Performed cash, card, and check transactions to complete customer purchases.
Volunteer
Outdoor Education
11.2022 - 11.2022
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Maintained clean, neat, and operational facilities to serve program needs.
- Assisted with special events and programs.
- Took and followed detailed directions from others.
Education
Bachelor of Engineering - Industrial Engineering
California State Polytechnic University, Pomona
Pomona, CA05-2028
High School Diploma -
Terra Nova High School
Pacifica, CA05-2024
Skills
- Multitasking and organization
- Strong work ethic
- Clear communication
- Basic math
- Attention to detail
- Customer service
- Problem-solving
- Punctuality and reliability
- Phone etiquette
- Team collaboration
- New staff training
- Time management
Languages
English
Native or Bilingual
Bulgarian
Limited Working
Interests
- Graphic Design
- Music
- Video Game Design
- Video Gaming
- Coding and Programming
- Volunteer Work
- Youth Development Programs
Timeline
Front of House Employee
Cal Poly Pomona Foundation
11.2024 - Current
Volunteer
Outdoor Education
11.2022 - 11.2022
Cashier Team Lead
Grocery Outlet Bargain Market
01.2021 - 07.2024
Bachelor of Engineering - Industrial Engineering
California State Polytechnic University, Pomona
High School Diploma -
Terra Nova High School
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