Summary
Overview
Work History
Education
Skills
Additional Information
Personal Information
Timeline
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ALEJANDRO II Prima

ALEJANDRO II Prima

Port Hawkesbury,NS

Summary

Skilled Food and Beverage Supervisor with experience in managing restaurant operations, optimizing dining services, and improving customer satisfaction levels. Possess strong leadership skills with the ability to train team members to ensure top-notch service delivery. Proven track record of implementing process improvements that enhance operational efficiency and profitability. Known for fostering positive work environments that encourage teamwork and optimal performance.

Overview

10
10
years of professional experience

Work History

Food and Beverage Supervisor

Tim Hortons
Port Hawkesbury, NS
06.2024 - Current
  • Supervised cleaning activities at the end of each shift to maintain a sanitary environment.
  • Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
  • Ensured compliance with local health department regulations regarding food storage, rotation, temperature controls and sanitation standards.
  • Investigated customer complaints promptly and took corrective action as needed.
  • Maintained an up-to-date knowledge of all menu items, ingredients and preparation methods.
  • Audited cash drawers at the end of each shift to verify accuracy of transactions.

Food and Beverage Supervisor

Grand Hyatt Manila
Bonifacio Global City, Taguig, Philippines
09.2018 - 05.2024
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Strategized and implemented plans to enhance restaurant operations.
  • Developed strategies to balance expenses and service quality.
  • Recognized areas for team improvement and introduced solutions to address issues.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Oversaw food preparation, production, and plating activities for consistent quality control.

Food and Beverage Server

Marriott Manila
Pasay City, Philippines
06.2015 - 08.2018
  • Ensured a friendly atmosphere through warm greetings to guests.
  • Conducted regular checks on guests during meals to ensure satisfaction.
  • Ensured comprehensive knowledge of menu updates and specialties to provide accurate guest information.
  • Coordinated custom payment solutions for uninterrupted dining service.
  • Ensured swift table setup and cleaning to seat guests faster.
  • Entered orders accurately to produce finalized checks and attain correct payments from guests.
  • Defined menu items and outlined food and beverage preparation process.

Education

Bachelor of Science - Hotel, Motel, And Restaurant Management

La Consolacion College - Iriga
Iriga City, Bicol

Bachelor of Science - Electrical, Electronics And Communications Engineering

Ateneo De Naga
Naga City, Bicol

Skills

  • Staff training
  • Customer service
  • Operational efficiency
  • Inventory management
  • Cost control
  • Food safety
  • Conflict resolution
  • Ordering supplies
  • Food safety compliance
  • Time management
  • Performance evaluation

Additional Information

CUM LAUDE - LA CONSOLACION IRIGA 2013

Personal Information

Title: Food And Beverage Supervisor

Timeline

Food and Beverage Supervisor

Tim Hortons
06.2024 - Current

Food and Beverage Supervisor

Grand Hyatt Manila
09.2018 - 05.2024

Food and Beverage Server

Marriott Manila
06.2015 - 08.2018

Bachelor of Science - Hotel, Motel, And Restaurant Management

La Consolacion College - Iriga

Bachelor of Science - Electrical, Electronics And Communications Engineering

Ateneo De Naga

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ALEJANDRO II Prima