Alejandro Zamora
West Covina
Summary
Technology-savvy Customer Engineer with many years of hands-on assistance and resources to thoroughly resolve service requests. Dedicated to smoothly correcting problematic installations, conducting preventive maintenance and handling emergency repairs to maintain nonstop operations. Detail-oriented approach to logging inventory to maintain crucial equipment availability. Resourceful compilation of training, testing, and problem-resolution documents to bolster technical knowledge.
Overview
8
8
years of professional experience
Work History
Customer Engineer
Canon Medical Systems USA
Tustin
01.2025 - Current
- Provided technical support for medical imaging equipment and systems.
- Collaborated with cross-functional teams to resolve customer issues efficiently.
- Conducted product demonstrations and training sessions for healthcare professionals.
- Proficiency in tools like oscilloscopes, voltmeters, and radiation testing equipment. Include experience with DICOM imaging protocols and vendor-specific diagnostic software.
Lead Field Service Technician
Joimax Inc.
Irvine
03.2024 - 01.2025
- Install/setup new equipment at customer sites ensuring proper configuration and functionality.
- Performed preventative maintenance and calibration to maintain equipment performance.
- Troubleshooting and diagnosing to repair issues and breakdowns.
- Provide tech support and address customer concerns.
- Maintaining detailed service reports and documentation.
- Visit customer sites across the nation to provide service.
- Adhering to all safety protocols and procedures.
Biomedical Equipment Technician
Integrated Medical Systems
S.F. Springs
03.2022 - 03.2024
- Perform all phases of scheduled and corrective repairs of biomedical equipment and medical systems.
- Calibrate, repair, or provide technical support for biomedical equipment.
- Analyze failure, corrective and preventive action to respond to customer complaints.
- Evaluate the safety, efficiency, and effectiveness of biomedical equipment.
- Retrieved customer order and packaged for shipment.
Biomedical Equipment / Field Service Technician
JAKEN Medical Inc.
Chino
02.2021 - 02.2022
- Working under the supervision of a manager or designee, perform all phases of scheduled and corrective repairs of biomedical equipment and medical systems.
- Install, adjust, maintain, repair, or provide technical support for biomedical equipment.
- Analyze failure, corrective and preventive action to respond to customer complaints.
- Evaluate the safety, efficiency, and effectiveness of biomedical equipment.
- Train clinicians and other personnel on the proper use of biomedical equipment.
Chef/Kitchen Staff
Panda Express
Whittier
04.2018 - 01.2021
Education
Biomedical Technician Diploma -
Southern California Institute of Technology
Anaheim, CASkills
- Biomedical Equipment Repair
- Biomedical Instrumentation
- Electronic Circuit Troubleshooting
- Digital Concepts
- Analog Devices and Applications
- Electronic Calculations
- DC/AC
- Troubleshooting
- Testing and Repair
- Soldering & De-soldering
- Read Schematics
- Advanced Digital Applications
- Semiconductors
Knowledge And Skills
- Ability to identify, troubleshoot and repair biomedical instruments including ECG Measurements, blood pressure measurement systems, defibrillators and ESU performance, bed-side monitoring systems, instrumentation amplifiers for ECG systems, and infusion pumps.
- Competency with soldering, oscilloscope, and digital voltmeter.
- Biomedical Equipment Repair
- Biomedical Instrumentation
- Electronic Circuit Troubleshooting
- Digital Concepts
- Analog Devices and Applications
- Electronic Calculations
- DC/AC
- Troubleshooting, testing and repair
- Soldering & De-soldering
- Read Schematics
- Advanced Digital Applications
- Semiconductors
Timeline
Customer Engineer
Canon Medical Systems USA
01.2025 - Current
Lead Field Service Technician
Joimax Inc.
03.2024 - 01.2025
Biomedical Equipment Technician
Integrated Medical Systems
03.2022 - 03.2024
Biomedical Equipment / Field Service Technician
JAKEN Medical Inc.
02.2021 - 02.2022
Chef/Kitchen Staff
Panda Express
04.2018 - 01.2021
Biomedical Technician Diploma -
Southern California Institute of Technology