Alejandro Villarreal

• Managed final steps of closing process to mitigate risk and errors, achieving timely and efficient closings.
• Produced closing instructions and coordinated with title company to monitor closing and funding.
• Audited variety of critical financial documents for completeness and accuracy, noting and resolving deficiencies and errors.

A company dedicated to the commercialization of equipment ranging from injection of the preform, lid and manufacture of the container to the final packaging

functions:

-Comply with monthly budget for the sale of spare parts for industrial machinery: injection, blowing, compressors, etc.

-Maintain a standard of quality and customer service.

-Advise the client in the best decision-making for the purchase of the spare part.

-Customer loyalty

Achievements:

-The response service to customers was optimized, minimizing the shortages in inventory, through the development of a database that helps to keep track of the spare parts that must be ordered by import, considering a stock minimum, a lead time and an average of monthly and annual sales.

- It was possible to reduce the number of claims through a database where the hours worked of different machines sold by the company could be tracked in order to provide a timely service to customers in terms of maintenance and spare parts.

-The customer response service was minimized, through the creation of a database, where there is a description of the spare part, the type of machine and the price. A

• Solved problems or non-conformities that customers may be presenting with their orders, payments and subscriptions, internationally (North America).
• Track the order’s journey from request to delivery.
• Met a daily calling goal. Met customer satisfaction levels above 90%.
• Through warmth in dealing with the client, it was possible to change the mood of the person he called, dazed and angry, to a person grateful and happy with the treatment and the solution that had been granted.

• Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
• Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
• Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
• Monitored customer feedback to identify areas of improvement in customer experience.
• Analyze information on customer complaints to know their pain points and be able to provide them with the best experience.
• Management of information bases and crosses for subsequent analysis.
• Survey the sales force on the use of work tools.
• Train offices in the advantages of providing the best possible customer service.