Gabriel Soto
Los Angeles,CA
Summary
Dynamic Parking Manager with a proven track record at United Valet Parking, excelling in revenue generation and operational efficiency. Personable and organized individual with track record of ensuring smooth and efficient operations. Possesses thorough understanding of traffic flow management and customer service paired with strong problem-solving skills. Committed to enhancing parking operations and providing seamless experience for clients and visitors maximizing profitability during peak events. Committed to delivering exceptional service and maintaining facility standards.
Overview
2
2
years of professional experience
Work History
Parking Manager
United Valet Parking
01.2024 - 03.2025
- Managed operations for three locations, overseeing a 13-Parking attendant team and two valet teams for special events.
- Created staff schedules and handled payroll, including time tracking and financial reporting.
- Ensured exceptional customer experience by resolving complaints and coordinating valet services for high-end restaurants.
- Implemented special flat rates for key dates (e.g., July 4th, New Year’s Eve) to maximize revenue.
- Performed maintenance on payment machines to reduce costs.
- Developed an Excel-based tracking system to monitor attendance, breaks, lunch, and punctuality.
- Provided one-on-one coaching to enhance customer service and operational efficiency.
Parking Attendant
United Valet Parking
06.2023 - 01.2024
- Answered general questions about parking fees, facilities, and directions.
- Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance when needed throughout their visit .
- Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
- Demonstrated excellent multitasking abilities while balancing responsibilities such as fee collection, space assignment, and customer inquiries.
Education
International Relations And Protocol - International Relations And Protocol
Galileo University
Guatemala12-2017
Skills
- Facility maintenance
- Environmental compliance
- Parking operations management
- Parking technology
- Register balancing
- Tasks delegation
- Revenue generation
- Budgeting and finance
- Teamwork and collaboration
- Time management
- Multitasking
- Computer skills
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Parking Manager
United Valet Parking
01.2024 - 03.2025
Parking Attendant
United Valet Parking
06.2023 - 01.2024
International Relations And Protocol - International Relations And Protocol
Galileo University
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