Alejandro Ron
Calgary,Alberta
Summary
Professional and motivated candidate with wide experience in costumer service and
leadership. Also, he is successful at managing multiple priorities with a positive and
friendly attitude. Willingness to take on added responsibilities
Overview
10
10
years of professional experience
2
2
Certification
Work History
Residency Artist
Trickster Theatre
Calgary, AB
09.2023 - Current
- Lead groups of about 60 young people and 20 Parents during a week residency.
- Manage time and resources under pressure.
- Collaborate and keep good communication with other workmates.
- Participated in creative brainstorming sessions to develop new ideas or improve existing ones.
Coffee Barista
Starbucks
Calgary, AB
03.2023 - 08.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Controlled line and crowd with quick, efficient service.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
Server
Alforno Bakery & Cafe
09.2022 - 03.2023
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned how to use espresso machine beverages.
- Known for resolving customer complaints promptly and professionally to maintain positive reputation.
- Cultivated warm relationships with regular customers.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs. - Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server /Food Runner
Flatiron Restaurant 2
05.2022 - 09.2022
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Inspected dishes and utensils for cleanliness.
Front Desk Associate
The Corner Cafe
01.2022 - 04.2022
- Addressed guest concerns and resolved all issues to guests' satisfaction.
Inspected stocks to identify shortages, replenish supply and maintain consistent inventory. - Performed cash handling activities and secured nightly bank deposits.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Stage Manager
Mondays And Tuesdays - U Of C Student Production
Calgary, AB
09.2021 - 12.2021
- Conducted meetings with staff to discuss production progress and to attain production objectives.
- Enforced safety measures due to potential stage equipment hazards.
- Managed resources effectively, ensuring timely setup and breakdown of stage equipment.
- Provided leadership while prioritizing the well-being of all team members involved.
Supervisor/Graphic Designer
RG Grafistas
, Quito, Ecuador
01.2015 - 08.2018
- Handle costumers in-person, and assure excellent costumer service.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Used Adobe Creative Suite Software Apps.
- Inspect quality of printed products.
- Participate in meetings and offer suggestions and reports
Host
Cora Breakfast And Lunch
Calgary, AB
04.2023 - Current
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Education
Bachelor of Fine Arts - Drama / Dance
Unversity of Calgary
Calgary, AB03.2022
Skills
- Stocking and Replenishing
- Food Sales and Promotion
- Utensil Cleaning
- Menu Item Recommendation
- Guest Satisfaction
- Pos Operation
Certification
- Proserve Training - [2022]
Timeline
Residency Artist
Trickster Theatre
09.2023 - Current
Host
Cora Breakfast And Lunch
04.2023 - Current
Coffee Barista
Starbucks
03.2023 - 08.2023
Server
Alforno Bakery & Cafe
09.2022 - 03.2023
Server /Food Runner
Flatiron Restaurant 2
05.2022 - 09.2022
Front Desk Associate
The Corner Cafe
01.2022 - 04.2022
Stage Manager
Mondays And Tuesdays - U Of C Student Production
09.2021 - 12.2021
Supervisor/Graphic Designer
RG Grafistas
01.2015 - 08.2018
Bachelor of Fine Arts - Drama / Dance
Unversity of Calgary
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