ALEJANDRO ROJAS
Calgary,AB
Summary
IT support specialist and desktop administrator supporting corporate, education, energy, environments. Delivers Tier 1 and Tier 2 support, Microsoft 365 and Entra ID administration, Intune, endpoint management, Teams Phone deployment migration and design, and hands-on troubleshooting for hardware, software, and connectivity issues.
Overview
4
4
Languages
1
1
Certification
19
19
years of professional experience
Work History
IT Support Specialist
Elections Alberta
01.2025 - Current
- Delivered onsite and remote technical support for election staff and officers, ensuring seamless operational continuity.
- Resolved hardware, software, connectivity, and workstation issues in high-pressure environments, maintaining critical election operations.
- Deploy, configure, and support desktops, printers, telephony, and networking equipment for election operations.
- Facilitated advance polling station technology deployment, managed inventory tracking, and executed troubleshooting for efficient equipment recovery.
IT Support & Systems Administrator
Black Diamond Group
01.2022 - 01.2025
- Delivered Tier 1 and Tier 2 support for corporate and remote users across North America and Australia, enhancing user experience and system reliability.
- Administered Microsoft 365, Active Directory, Microsoft Teams Phone system, endpoint devices, and access permissions.
- Led Microsoft Teams Phone deployment across three countries, improving communication reliability and reducing costs.
- Managed software deployment and workstation maintenance, overseeing hardware lifecycle and ensuring asset compliance.
- Supported Microsoft Defender security initiatives and collaborated with infrastructure teams.
- Implemented DLP policies by mapping out logic for conditions, exceptions, and actions; provided step-by-step documentation for configuring these policies in Microsoft Purview.
- Created technical documentation and mentored junior support staff. Highlighted significant contributions to team success
- Drove cybersecurity awareness initiatives that strengthened organizational security compliance.
- Key Achievements
IT Support Specialist
Southern Alberta Institute of Technology (SAIT)
01.2021 - 01.2022
- Delivered Windows and macOS support, including imaging, software installation, account management, and hardware replacement, ensuring seamless operations.
- Resolved incidents related to Microsoft 365, networking, printing, and endpoints while consistently meeting SLA targets, contributing to operational efficiency.
- Supported faculty, staff, and students in troubleshooting technology issues across large enterprise environment, enhancing user satisfaction.
Infrastructure Support Coordinator
ExxonMobil
01.2018 - 01.2019
- Supported endpoint deployment, imaging, software distribution, Active Directory administration, and network troubleshooting.
- Coordinated infrastructure activities with local and global IT teams to ensure seamless operations.
- Managed hardware inventory, procurement, and asset tracking to maintain optimal resource availability.
Onsite Technical Support Analyst
Shell Canada
01.2015 - 01.2017
Field Fabrication Integrator
TransCanada Pipelines
01.2014 - 01.2015
Tier 2 Deskside Support / Field Technician
Compugen Inc.
01.2008 - 01.2014
- Delivered enterprise desktop support, executed hardware deployments, performed imaging and migrations, resolved break/fix issues, conducted network troubleshooting, and provided infrastructure support in field service delivery across multiple large-scale organizations.
- Provided onsite deskside support for Compugen Inc. client environments.
- Resolved hardware and software issues using ticketing systems and service logs.
- Installed workstations, printers, and peripherals across field locations.
Education
Certificate - Software Developer
SAIT
Calgary, AB12-2021
Certificate - Supply Chain Management
Mount Royal University
Calgary, AB06-2019
Certificate - Network Infrastructure Analyst
NAIT
EDMONTON10-2026
Skills
- Microsoft Intune
- Microsoft Endpoint Manager (MEM)
- SCCM / Configuration Manager
- Windows administration
- Group Policy (GPO)
- Microsoft Defender for Endpoint
- Mobile Device Management (MDM)
- Mobile Application Management (MAM)
- Endpoint Security
- Entra ID (Azure Active Directory)
- Conditional Access
- Multi-Factor Authentication (MFA)
- Exchange Online
- SharePoint Online
- Remote Support
- User management
- Device Compliance Management
- ITSM tools
- Cybersecurity Awareness
- Incident Response
- Change Management
Certification
- Software Developer Certificate
- Supply Chain Management Certificate
- ITIL Foundation v4 – Only training
- Fiber Optic Association (FOA) Technician Certification
- AWS Cloud Practitioner (In Progress)
Accomplishments
- Led Microsoft Teams Phone deployment across multiple countries.
- Nominated for a Global Innovation Award for modernizing secure international data-sharing processes.
- Delivered critical communications integration projects ahead of schedule while reducing operational costs.
Languages
English
Full Professional
Spanish
Native/ Bilingual
Italian
Limited
Portuguese
Limited
Affiliations
- Volunteer for a Non-profit to help with the technology and its usage for newcomers
Timeline
IT Support Specialist
Elections Alberta
01.2025 - Current
IT Support & Systems Administrator
Black Diamond Group
01.2022 - 01.2025
IT Support Specialist
Southern Alberta Institute of Technology (SAIT)
01.2021 - 01.2022
Infrastructure Support Coordinator
ExxonMobil
01.2018 - 01.2019
Onsite Technical Support Analyst
Shell Canada
01.2015 - 01.2017
Field Fabrication Integrator
TransCanada Pipelines
01.2014 - 01.2015
Tier 2 Deskside Support / Field Technician
Compugen Inc.
01.2008 - 01.2014
Certificate - Software Developer
SAIT
Certificate - Supply Chain Management
Mount Royal University
Certificate - Network Infrastructure Analyst
NAIT