Alejandro Reyes-Salazar
Victoria,BC
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
9
9
years of professional experience
Work History
Starbucks Store Manager
XtraMileHospitality
02.2022 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Starbucks Assistant Store Manager
XtraMileHospitality
08.2021 - 02.2022
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Provided support to store manager in inventory tracking, ordering, and onboarding new team members.
Starbucks Supervisor
XtraMileHospitality
04.2021 - 08.2021
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Oversaw daily store operations and ensured baristas adhered to routines and standard practices.
- Trained new hires.
Barista/Cashier
Urban Fare
12.2020 - 04.2021
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Online Store Manager
A La Mode Pie Cafe
02.2020 - 11.2020
- Optimized website performance for improved customer experience and higher conversion rates.
- Implemented new e-commerce platform features, streamlining processes and improving overall efficiency.
- Created visually appealing website layouts that increased user engagement.
- Enhanced site search functionality for easier product navigation and better user experience.
Starbucks Supervisor
XtraMileHospitality
08.2018 - 07.2019
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Starbucks Barista
XtraMileHospotality
03.2018 - 08.2018
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
Line Cook
PV Amigos
03.2017 - 03.2018
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
Line Cook
The Three Amigos
04.2015 - 06.2015
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Starbucks Barista
Aramark
09.2014 - 09.2016
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
No Degree - Chemistry
University of Alberta
Edmonton, ABDiploma - Business Administration-Marketing Option
Camosun College
Victoria, BC04.2019
Skills
- Employee Training
- Supply Ordering
- Payroll Management
- Talent Recruitment
- Report Generation
- Team Leadership
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Starbucks Store Manager
XtraMileHospitality
02.2022 - Current
Starbucks Assistant Store Manager
XtraMileHospitality
08.2021 - 02.2022
Starbucks Supervisor
XtraMileHospitality
04.2021 - 08.2021
Barista/Cashier
Urban Fare
12.2020 - 04.2021
Online Store Manager
A La Mode Pie Cafe
02.2020 - 11.2020
Starbucks Supervisor
XtraMileHospitality
08.2018 - 07.2019
Starbucks Barista
XtraMileHospotality
03.2018 - 08.2018
Line Cook
PV Amigos
03.2017 - 03.2018
Line Cook
The Three Amigos
04.2015 - 06.2015
Starbucks Barista
Aramark
09.2014 - 09.2016
No Degree - Chemistry
University of Alberta
Diploma - Business Administration-Marketing Option
Camosun College
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