Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alejandro Reyes

Norco

Summary

Dynamic CNC Machine Operator with a proven track record at Wagner Dye, skilled in machine setup and quality control. Recognized for enhancing production efficiency while delivering exceptional customer service. Adept at resolving issues through active listening, ensuring high standards and customer satisfaction. Committed to maintaining operational excellence and fostering team collaboration.

Overview

8
8
years of professional experience

Work History

CNC Machine Operator

Wagner Dye
09.2022 - Current
  • Trained and coached new team members on proper machine set-up procedures.
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
  • Collaborated with other departments to meet customer requirements.
  • Inspected parts to meet customer specifications and quality standards.
  • Ran multiple CNC machines simultaneously to increase production capacity.
  • Kept accurate operating records by documenting machine usage, production numbers and any issues that arose.

CNC Support Coordinator

Innova
03.2020 - 09.2022
  • Worked with other departmental staff to answer questions and resolve problems.
  • Maintained and verified accuracy of records and generated miscellaneous reports.
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Sales Representative

AutoZone
01.2018 - 03.2020
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Achieved company defined sales goals.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Informed customers of promotions to increase sales productivity and volume.

Education

Associate in Science

Norco College
Norco, CA

Skills

  • Computer skills
  • Machine setup
  • Customer consulting
  • Quality control
  • Customer service
  • Active listening

Languages

Spanish

Timeline

CNC Machine Operator

Wagner Dye
09.2022 - Current

CNC Support Coordinator

Innova
03.2020 - 09.2022

Sales Representative

AutoZone
01.2018 - 03.2020

Associate in Science

Norco College

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Alejandro Reyes