Alejandro Prieto
Order Fulfillment Specialist
Toronto,ON
Summary
Focused Order Fulfillment Associate excels at prioritizing, completing multiple tasks simultaneously and following through to achieve daily fulfillment goals. Possesses working knowledge of ordering procedures: a service-focused individual and friendly team player with a talent for building productive working relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Order Fulfillment Associate
Designer Brands
10.2018 - 09.2023
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Followed procedures at all times for personal and team safety.
- Processed daily orders through multi-carrier manifest system.
- Trained new associates on basic and advanced shipment procedures.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Followed procedures for control and distribution of completed products in line with shipment plans.
- Selected and filled orders from stock to fulfill customer requirements.
- Addressed customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust.
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
Supervisor Store
Town Shoes Limited, Eaton Center
09.2017 - 10.2018
- Have an excellent attitude with customers and co-workers, provide an EPIC service Reach and excel weekly sales goals, manage the store staff Able to work efficiently in fast environment with other store managers Open and close the store (Key Holder) Flexible to learn and develop new skills in the working area
- Tutor one-one-one and Logistics Peer Coach
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered questions about store policies and addressed customer concerns.
Fashion Social Media Marketing Assistant Intern
Judy Inc
04.2017 - 06.2017
- Researched artist’s photos from different sources: websites, magazines and portfolios Posted artists’ works on Facebook, Twitter, and Instagram and on the Judy's webpage Created promotion cards of artists, who work alongside with the company, on PowerPoint
- Optimized social media content for maximum engagement and reach.
- Researched relevant industry trends to develop engaging, topical social media content.
- Optimized website content and images to improve search engine rankings.
Fashion Stylist Assistant
RStyle By Design Company
04.2015 - 06.2015
- Produced a fashion show alongside with the ABC Breast cancer foundation Checked quality control and inventory of all the clothing and accessories Managed the company's accounting files and its promotion through social
- Selected clothes that flattered individual body types and capitalized on current trends.
- Researched current fashion trends and competitor activity.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Proposed accessories to complete outfits and complement clothing choices.
Store Manager
George Brown College
09.2015 - 12.2015
- Worked alongside with Visual Manager in the store layout Checked daily sales and work with Accountant store Oversaw the operational store system daily Helped cashiers in the opening and closing procedure Assisted Promotion Manager with events related to the key dates to promote sales
- Managed inventory control, cash control, and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Rotated merchandise and displays to feature new products and promotions.
Education
POST-GRADUATE - International Fashion Management
George Brown College
Toronto, ON04.2017
DIPLOMA - Fashion Management
George Brown College
Toronto, ON04.2016
BACHELOR DEGREE - Language and Literature Comparative in English-Spanish
UV University
06.2000
Skills
- Work Prioritization
- Industry Best Practices
- Revenue Optimization
- Order Execution
- Team Goals
- Enter Data
- Document Updates
- Standard Operating Procedures Understanding
- Serve Customers
- Issue Resolution
- Customer Order Fulfillment
- Willing to Learn
- Basic Mathematical Calculations
Certification
- Certified in Digital Marketing and E-commerce, Google Career- November 2023
- Certified in Microsoft Excel from Beginner to Advanced, Udemy Academy October 20213
Additional Information
- ACCOMPLISHMENTS , Honored with the 2017 Dean’s Award of Excellence-Arts Honored with the Excellent Performance and Contribution Award of the fashion program Honored with the Michael Cooke Leadership Award in George Brown College Won the George Brown College Bursary Award 2016
Timeline
Order Fulfillment Associate
Designer Brands
10.2018 - 09.2023
Supervisor Store
Town Shoes Limited, Eaton Center
09.2017 - 10.2018
Fashion Social Media Marketing Assistant Intern
Judy Inc
04.2017 - 06.2017
Store Manager
George Brown College
09.2015 - 12.2015
Fashion Stylist Assistant
RStyle By Design Company
04.2015 - 06.2015
POST-GRADUATE - International Fashion Management
George Brown College
DIPLOMA - Fashion Management
George Brown College
BACHELOR DEGREE - Language and Literature Comparative in English-Spanish
UV University
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