Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alejandro Palomino

Costa Mesa,CA

Summary

Dynamic, customer-focused professional passionate about delivering exceptional service and creating memorable experiences. Possesses strong interpersonal skills, effectively addressing concerns and fostering positive relationships. A commitment to enhancing customer satisfaction drives the pursuit of innovative solutions that lead to positive outcomes. Proven ability to thrive in fast-paced environments while maintaining keen attention to detail and a results-oriented mindset.

Overview

8
8
years of professional experience

Work History

Lead Intake Coordinator

Billify
03.2025 - Current
  • Supported office staff and operational requirements with administrative tasks.
  • Enhanced office productivity by handling a high volume of callers per day.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Completed intake assessment forms and filed clients' charts.
  • Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
  • Collected, verified, recorded, and processed client demographics, insurance payments, and referral information.
  • Answered phone calls and provided new clients with the required paperwork to initiate service.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Counselor

San Fernando Recovery Center
08.2024 - 02.2025
  • Utilized evidence-based practices such as Cognitive Behavioral Therapy and Dialectical Behavioral Therapy.
  • Provided individual and group counseling to guide clients in areas of social and emotional needs.
  • Monitored client progress through regular follow-up sessions and adjusted treatment plans as necessary.
  • Coached clients on how to manage emotions effectively while also teaching them how to recognize warning signs of distress before it becomes overwhelming.
  • Developed and implemented treatment plans based on client assessments and needs.
  • Collaborated with healthcare providers, social workers, and educational professionals to coordinate client care.

Mentor

Amity Foundation
09.2017 - 06.2024
  • Acted as a role model, demonstrating professionalism, ethical behavior, and a positive attitude in all interactions.
  • Talked with individuals, sharing positive life experiences to encourage improved self-esteem and boost socialization.
  • Conducted regular one-on-one meetings with each mentee to discuss challenges, successes and goals.
  • Facilitated group activities for mentors and mentees to build relationships and foster collaboration.
  • Organized team building events that enhanced team morale and improved working relationships among colleagues.
  • Taught classes and presented self-help or information sessions on subjects related to education and career planning.

Education

Associate of Science - Registered Counselor

CADPT
CA
05-2024

Associate Of Arts - Business And Technology

Palo Verde
11.2023

Medical Assistant

Marie College
Los Angeles, CA
04-2005

Skills

  • Group counseling
  • Case management
  • Substance abuse counseling
  • Strong teamwork
  • Critical thinking
  • Patient scheduling
  • Appointment scheduling
  • Scheduling
  • First Aid/CPR
  • EHR

Languages

English: Full Professional
Spanish: Full Professional

Timeline

Lead Intake Coordinator

Billify
03.2025 - Current

Counselor

San Fernando Recovery Center
08.2024 - 02.2025

Mentor

Amity Foundation
09.2017 - 06.2024

Associate of Science - Registered Counselor

CADPT

Associate Of Arts - Business And Technology

Palo Verde

Medical Assistant

Marie College

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Alejandro Palomino