ALEJANDRO NUNEZ
Menifee
Summary
Dynamic Customer Success Advocate with a proven track record at Trelleborg, adept at enhancing client relationships and driving satisfaction through strategic engagement. Skilled in CRM and ERP systems, I excel in technical solution design and cross-functional collaboration, achieving a 90% on-time delivery rate while managing a $6 million portfolio.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Success Advocate
Trelleborg
11.2022 - Current
- Administered a portfolio of customer accounts valued at $6 million by ensuring coordination and communication, achieving a strong alignment with customer expectations and business objectives during weekly call set-ups and account management
- Reviewed auditing processes for high-value financial documents ranging from $20k to $500k, implementing rigorous checks and reducing errors in invoicing, parts management, and shipment coordination, resulting in order entry proficiency, minimal returns, and customer satisfaction
- Enhanced client relationships through strategic, regular engagement with buyers and planners, discussing key elements such as delivery dates, pricing, and quantities, ensuring order alignment with customer needs, improving OTD to 90%, and establishing proficiency.
- Worked alongside Sales Engineers & Application Engineers by providing quotes for new/existing material on TSS material ranging from Elastomers, Thermoplastics, and Thermoplastics Elastomers
- Building and maintaining a strong relationship with our customers by being the main point of contact for their needs, and providing solutions by creating a fast response, acknowledgment, and communication.
- Managing over 50+ customer accounts by working on CRM and ERP system that allows to keep track of new opportunities, new quotes, sales, customer information, and order management
Customer Engineer
NCR Corporation
03.2022 - 11.2022
- Led the analysis and resolution of system software issues, defining technical requirements that resulted in easier problem resolution, contributing to operational stability and better customer experience
- Coordinated communication between multiple stakeholders, including Service/Installation Coordinators, Customers, and Control Tower, ensuring a better information flow, resulting in more timely service deliveries
- Delivered high-quality customer support by translating complex technical issues into clear, understandable terms, ensuring that clients were fully informed and confident in the solutions provided
- Identified and implemented key process enhancements through case-by-case analysis leveraging data that streamlined service operations, leading to a higher standard of service delivery and customer satisfaction
- Authored detailed technical documentation that outlined diagnostic and troubleshooting procedures, serving as a resource that enabled faster resolution of technical issues across the organization
Education
Web Developer Certification -
University of California, Riverside Extension Program
01.2022
Bachelor's Degree - Political Science
University of California, Los Angeles
01.2021
Skills
- Technical Solution Design
- Product Demonstrations
- Sales Support
- Technical Presentations
- Market Analysis
- B2B Sales
- Technical Documentation
- System Integration
- Relationship Building
- Strategic Planning
- Project Management
- Cross-functional Collaboration
- Contract Negotiation
- Customer Needs Assessment
- Technical Specifications Development
- Solution Customization
- CRM (C4C) and ERP (JDE)
- Customer Success
- Word and Excel
- Safety Initiatives
- Self Motivated
- Ability to adapt
- Communication
Certification
TSS Academy, Level 2 Basic Sealing Technology, Trelleborg Sealing Solutions, 2024
Timeline
Customer Success Advocate
Trelleborg
11.2022 - Current
Customer Engineer
NCR Corporation
03.2022 - 11.2022
Web Developer Certification -
University of California, Riverside Extension Program
Bachelor's Degree - Political Science
University of California, Los Angeles
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