Overview
Work History
Education
Skills
Timeline
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Alejandro Miranda

Santa Ana

Overview

5
5
years of professional experience

Work History

Associate Banker

Chase
08.2022 - Current
  • Balanced teller drawers and ATM cash.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Managed risk effectively by adhering to bank policies, procedures, and regulatory requirements during transactions and account opening processes.
  • Collaborated with team members to achieve sales targets and maintain high-quality customer service standards.

Barista Shift Supervisor

Starbucks
01.2019 - 07.2022
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.

Education

High School Diploma -

Segerstrom High School
Santa Ana, CA

BBA - Business Administration And Management

California State University - Fullerton
Fullerton, CA
11.2025

Skills

  • Interpersonal skills
  • Risk management
  • Effective communication
  • Cash handling
  • Adaptability
  • Conflict resolution
  • Time management

Timeline

Associate Banker

Chase
08.2022 - Current

Barista Shift Supervisor

Starbucks
01.2019 - 07.2022

High School Diploma -

Segerstrom High School

BBA - Business Administration And Management

California State University - Fullerton

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Alejandro Miranda