Alejandro Miranda
Santa Ana
Overview
5
5
years of professional experience
Work History
Associate Banker
Chase
Newport Beach, CA
08.2022 - Current
- Balanced teller drawers and ATM cash.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Managed risk effectively by adhering to bank policies, procedures, and regulatory requirements during transactions and account opening processes.
- Collaborated with team members to achieve sales targets and maintain high-quality customer service standards.
Barista Shift Supervisor
Starbucks
Santa Ana, CA
01.2019 - 07.2022
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Education
High School Diploma -
Segerstrom High School
Santa Ana, CABBA - Business Administration And Management
California State University - Fullerton
Fullerton, CA11.2025
Skills
- Interpersonal skills
- Risk management
- Effective communication
- Cash handling
- Adaptability
- Conflict resolution
- Time management
Timeline
Associate Banker
Chase
08.2022 - Current
Barista Shift Supervisor
Starbucks
01.2019 - 07.2022
High School Diploma -
Segerstrom High School
BBA - Business Administration And Management
California State University - Fullerton