Alejandro Lira

Train and mentor a team of 15 baristas, ensuring consistent delivery of high-quality coffee beverages and exceptional customer service. Develop and implement new drink recipes and seasonal menu items. Manage inventory levels through accurate forecasting and ordering. Maintain cleanliness and organization of the coffee bar area, exceeding health code standards. Resolve customer complaints promptly and effectively, ensuring positive experiences for all patrons.

Delivered food orders accurately and efficiently while meeting strict delivery time standards. Provided friendly, professional customer service during deliveries, positively representing the brand. Managed multiple deliveries per shift while maintaining accuracy and organization. Fulfilled special requests and dietary instructions to ensure customer satisfaction. Delivered and assisted with setup of large catering orders for businesses and events. Handled cash, credit, and mobile payments securely and responsibly. Maintained a clean, organized vehicle and followed all traffic and safety regulations.