ALEJANDRO IZQUIERDO MARTINEZ
Toronto,Canada
Summary
Friendly, outgoing, and dedicated Front of House Manager with 2 years of experience leading operations in fast-paced, customer-centric environments. Known for my strong attention to detail, excellent organizational skills, and ability to foster a positive, welcoming atmosphere for both guests, students, and team members. My approachable and energetic personality makes me a natural at building rapport with customers and colleagues alike, creating an inviting and fun environment. Passionate about delivering exceptional service while ensuring smooth and efficient operations, I’m eager to bring my abilities to a dynamic team.
Overview
6
6
years of professional experience
Work History
Front Of House Manager
Studio Lagree
06.2022 - 05.2024
- Proven ability to lead and motivate a team of 15 receptionists, ensuring efficient staff scheduling, guest check-ins, seamless communication, and exceptional customer service.
- Skilled in staff training, conflict resolution, and optimizing front of house procedures to enhance guest experiences
- Adept at managing daily operations, scheduling, and maintaining a positive, welcoming atmosphere.
- Delivered exceptional guest experiences by addressing inquiries, resolving complaints, and ensuring customer satisfaction.
- Performed cash handling activities and secured nightly deposits.
Guitar Teacher
Private
10.2018 - 12.2022
- Prepared students for successful grade 1-5 RCM exams
- Developed online curriculum due to COVID -19
- Assessed students' progress regularly, adjusting lesson plans to ensure continuous improvement and motivation.
- Ensures posture and hand positioning is correct for safety and longevity of guitar students
- Built long-term relationships with students and parents, fostering a strong sense of trust and loyalty.
Back of House Coordinator
Faculty of Music -University of Toronto
01.2018 - 04.2021
- Coordinated logistics and setup for all performers, ensuring timely and seamless transitions between acts.
- Acted as the primary point of contact for performers, ensuring all backstage needs, from technical requirements to personal requests, were met.
- Acted quickly and efficiently to resolve any unexpected issues backstage, such as equipment malfunctions or performer requests.
- Managed the breakdown and clean-up of the venue post-performance, ensuring all equipment was properly stored and accounted for.
- Demonstrated strong ability to work independently, managing all back-of-house operations with minimal supervision.
Education
Bachelor of Music - Education
University of Toronto
Toronto, ON04-2024
Skills
- Knowledge of relevant software tools (eg, Microsoft Office Suite, Adobe Creative Suite, Salesforce, Google docs)
- Strong written and verbal communication
- Great team leader able to lead by example
- Problem solving
- Meeting deadlines
- Organization
Timeline
Front Of House Manager
Studio Lagree
06.2022 - 05.2024
Guitar Teacher
Private
10.2018 - 12.2022
Back of House Coordinator
Faculty of Music -University of Toronto
01.2018 - 04.2021
Bachelor of Music - Education
University of Toronto
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