Alejandro Hernandez
Garden Grove
Summary
Dynamic Store Manager with extensive experience at Dollar Tree, excelling in customer service and team leadership. Proven track record in maximizing profitability and minimizing shrinkage through effective inventory control and loss prevention strategies. Skilled in training and mentoring staff, fostering a collaborative environment that enhances employee performance and customer satisfaction.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Store Manager
Dollar Tree
11.2014 - 04.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Education
High School Diploma -
Santiago High School
Garden Grove, CASkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Outstanding communication skills
- Team leadership and coaching
- Cash management
- Store merchandising
- Inventory control
- Team motivation
- Policies and procedures
- Staff supervision
- Supply ordering
- Opening and closing procedures
- Documentation and reporting
- Relationship building and management
- Strategic thinker
- Payroll management
- Bank and safe deposits
- Loss prevention
- Retail merchandise quality standards
- Maximizing profitability
- Verbal and written communication
Timeline
Store Manager
Dollar Tree
11.2014 - 04.2025
High School Diploma -
Santiago High School
Similar Profiles
Heather WolfordHeather Wolford
Store Manager at Family Dollar/Dollar TreeStore Manager at Family Dollar/Dollar Tree
Ronin AndersonRonin Anderson
General Maintenance Technician at Family Dollar/dollar TreeGeneral Maintenance Technician at Family Dollar/dollar Tree
Darlene CadoreDarlene Cadore
Regional Human Resources Manager at Dollar Tree-Family DollarRegional Human Resources Manager at Dollar Tree-Family Dollar
Jadon EdwardsJadon Edwards
Bulk Order Filler at Dollar Tree and Family Dollar Distribution CenterBulk Order Filler at Dollar Tree and Family Dollar Distribution Center
REYNA EDISSREYNA EDISS
Intern at Healthcare Integrated ServicesIntern at Healthcare Integrated Services