ALEJANDRO HERNANDEZ
Winnipeg,CANADA
Summary
Information Security Specialist with passion for aligning security architecture plans and processes with security standards and business goals. Extensive experience developing and testing security framework for cloud-based software. Versed in robust network defense strategies. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Field Sales Consultant
Shaw Communications
10.2020 - Current
- Provided daily, weekly and monthly sales reporting while ensuring that t CRM (Salesforce) accurately reflects all opportunity management activities.
- Identified and maximized sales opportunities and increased customer retention rates.
- Analyzed sales and financial performances to effectively plan for increased future opportunities, while identifying obvious weak trends.
- Attended local community events and high traffic areas selling Shaw products and services to potential customers.
- Coordinate and execute various promotional appearances in and around the area.
- Deliver exceptional customer experience.
- Attaining and exceeding individual and team sales targets.
- Traveled throughout assigned territory to leverage leads and visit existing customers.
- Conducted research to monitor market conditions and industry competitors.
Personal Training Manager
Altea Active
04.2018 - 10.2020
- Responding to member emails
- Daily check-ins with Functional Managers to ensure all programs and promotions (in-house and outreach) are tracking positively
- Analyzing membership sales and mix, cancellations, RMS bookings and personal training sales against target goals
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Conducting interviews in partnership with the department lead
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked flexible hours; night, weekend, and holiday shifts.
Supervisor of Operations
Winnipeg Parking Authority
06.2012 - 03.2018
- Supports the administrative functions by developing quality control methods and providing procedural support for the Enforcement, Screening.
- Adjudication of by-law penalty notices for all civic enforcement agencies.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Provides leadership, supervision, and performance management for Customer.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Immigration Service Assistant
Newcomers Employment & Education Development Services
11.2011 - 10.2013
- Managed telephone and email communication systems and maintained office supplies ordering office supplies with accuracy.
- Used strong interpersonal communication skills to convey information to others
- (N.E.E.D.S.) Inc.
- Adhered to organization procedures and instructions to maintain safety for program participants and other workers.
- Provided support to help develop, practice, and improve English Language Skills.
- Downtown Winnipeg Business Improvement Zone.
- Engaged in community outreach to support program mission.
- Assisted with Downtown Winnipeg BIZ and third-party events and programs.
Education
Information Technology - Cybersecurity
CDI College
Calgary, ABSkills
- Cybersecurity
- Information Security
- Network Security
- Vulnerability Assessment
- Security Information and Event Management (SIEM)
- Incident Response
- Penetration Testing
- Certified Ethical Hacker (CEH)
- Certified Information Systems Auditor (CISA)
- Certified Information Systems Manager (CISM)
- Certified Information Systems Security Professional
- Cisco Systems Products
- CompTIA Network
- Sales Consulting
- Cisco Network Devices
- Visio
- Linux
- Windows Server
- Powershell
- MS Office
Certification
- Data Analytics, Google
- Foundations of Project Management,Google
- Microsoft 365 Fundamentals Specialization, Microsoft
- CCIE - Cisco Certified Internetwork Expert
Timeline
Field Sales Consultant
Shaw Communications
10.2020 - Current
Personal Training Manager
Altea Active
04.2018 - 10.2020
Supervisor of Operations
Winnipeg Parking Authority
06.2012 - 03.2018
Immigration Service Assistant
Newcomers Employment & Education Development Services
11.2011 - 10.2013
Information Technology - Cybersecurity
CDI College
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