Alejandro Guzman

Taco Bell Restaurant

10.2021 - Current

Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
Emphasized the importance of food safety and ensured new and current employees to do the same.
Maximized performance by monitoring daily activities and mentoring team members.
Cooperated with coworkers to improve customer experience and manage storefront.
Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.