Alejandro Garcia
Ottawa,ON
Summary
Adept in both software and hardware mobile phone services, with a specialization in iPhone and Samsung, I excel in fast-paced environments, showcasing my problem-solving prowess and excellent communication skills. At ETECSA, I significantly reduced network downtime, underscoring my technical and collaborative abilities. My approach is always customer-focused, ensuring satisfaction and efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Professional Technical Mobile Phone Service
Self-employed
02.2015 - 04.2024
- I have specialized in all brands of mobile phones, both software and hardware. More complete knowledge on iPhone and Samsung.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Excellent communication skills, both verbal and written.
Professional Technical Mobile Phone Service
X-Cell
11.2013 - 01.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Data Network Engineer
ETECSA
11.2010 - 05.2013
- Reduced downtime with proactive monitoring of network devices and systems.
- Performed capacity planning for data networks to accommodate future growth projections while minimizing costs.
- Troubleshot complex network issues, improving system reliability and user satisfaction.
- Conducted comprehensive network assessments to identify areas for improvement and recommend upgrades or replacements as necessary.
- Contributed to internal activities for overall process improvements, efficiencies and innovation.
Education
Bachelor of Science - Telecommunications And Electronic Engineering
CUJAE-Universidad Tecnologica De La Habana
La Habana, Cuba06.2010
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Multitasking Abilities
- Excellent Communication
- Computer Skills
- Problem Resolution
- Calm Under Pressure
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Professional Technical Mobile Phone Service
Self-employed
02.2015 - 04.2024
Professional Technical Mobile Phone Service
X-Cell
11.2013 - 01.2015
Data Network Engineer
ETECSA
11.2010 - 05.2013
Bachelor of Science - Telecommunications And Electronic Engineering
CUJAE-Universidad Tecnologica De La Habana
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