Alejandro Escobedo
Los Angeles
Summary
Accomplished security professional with a proven track record at UCLA Health, adept in incident reporting and fostering inclusive environments. Fluent in English and Spanish, I excel in emergency response and conflict resolution, enhancing safety and customer satisfaction. My leadership in training teams has significantly improved service delivery and safety protocols.
Offering dependable and attentive approach, eager to learn and develop within security environment. Bring understanding of safety protocols and emergency response procedures, with skills in active surveillance and risk management. Ready to use and develop these skills in Supervisor role.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Security Officer
UCLA Health
02.2022 - Current
- Greet staff, patients and visitors professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Act quickly during emergency situations to reduce opportunity for damage and injury.
- Patrol and monitor premises in company vehicle, and by foot.
- Provide excellent service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Concierge/Unarmed Security
10401 Wilshire Building
06.2015 - 02.2022
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Service Manager
Souplantation & Sweet Tomatoes
06.2007 - 09.2012
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Monitored service staff performance and provided feedback for improvement.
Education
High School Diploma -
University High School
Los Angeles, CA06-2003
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Physical fitness
- Security screenings
- Visitor tracking
- FLUENT IN English/ Spanish
- Dispatch
Certification
Defensive Tactics Instructor Certification
Timeline
Security Officer
UCLA Health
02.2022 - Current
Concierge/Unarmed Security
10401 Wilshire Building
06.2015 - 02.2022
Service Manager
Souplantation & Sweet Tomatoes
06.2007 - 09.2012
High School Diploma -
University High School
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