Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alejandro Chavez Martinez

Chula Vista

Summary

Dynamic delivery driver with a proven track record at Baja Brothers Inc., excelling in customer service and dispatch communication. Known for enhancing client relationships and ensuring timely deliveries, I leverage my attention to detail and positive attitude to consistently improve customer satisfaction and operational efficiency.

Overview

5
5
years of professional experience

Work History

Delivery Driver

Baja Brothers Inc.
03.2024 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
  • Supported positive customer experience by resolving delivery issues promptly and effectively.

Restaurant Waiter

Parakeet Cafe
01.2023 - 02.2024
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Increased sales significantly by upselling higher-end products to customers.

Helper Coordinator

Riales Salon De Eventos
07.2020 - 11.2022
  • Optimized resource allocation by analyzing project requirements and assigning appropriate helpers accordingly.
  • Adhered to budget constraints when planning resources allocation while maintaining high-quality service delivery.
  • Fostered a culture of open communication within the team, promoting collaboration and efficiency in task management.
  • Enhanced communication among team members through regular meetings and information updates.
  • Applied problem-solving skills to address unforeseen challenges or obstacles that arose during projects.
  • Contributed to company growth by establishing strong relationships with both new and existing clients.
  • Established rapport with clients to better understand their needs and ensure the appropriate allocation of resources.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Kept high average of performance evaluations.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Interceded between employees during arguments and diffused tense situations.

Education

High School Diploma -

IMAN
Parque México Sur 1325, Playas De Tijuana, Jardine
07.2021

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Quality assurance
  • Dispatch communication
  • Client relationship management

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Delivery Driver

Baja Brothers Inc.
03.2024 - Current

Restaurant Waiter

Parakeet Cafe
01.2023 - 02.2024

Helper Coordinator

Riales Salon De Eventos
07.2020 - 11.2022

High School Diploma -

IMAN

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Alejandro Chavez Martinez