Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Timeline
AssistantManager
Alejandro Calle

Alejandro Calle

Vancouver,BC

Summary

Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.

Overview

4
4

Years of IT Experience

Work History

IT Technician & Remote Support - Founder

Tech In A Tux
Vancouver, BC
11.2019 - Current
  • Started a donation based non-profit which specializes in building computers, repair, diagnostics, optimization, restoration, refurbishing and backup within the needs of the client in Windows & Mac computers.
  • Built over 500+ personal relationships with the client while resolving their issues in a courteous, straightforward and professional manner.
  • Configured systems for cryptocurrency mining with a user-friendly software, modifying games texture pack and installing emulators if the client requested.
  • Followed up with clientele to ensure optimal customer satisfaction after providing my services.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.

IT Support Specialist

Nucleus Networks
Vancouver, BC
02.2022 - 09.2022
  • Created and dealt with support tickets (network, email, hardware issues, user support, decommission, data destruction, passwords, etc.)
  • Deployed workstations with customized software requirements and automated settings for numerous clients & assisted clients via remote connection.
  • Frequent onsite calls to client sites, to provide first-response technical support.
  • Interpretation and translation services for Hispanic/Latin American clients.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.

Call Centre Agent

British Columbia Automobile Association
Vancouver, BC
02.2019 - 11.2019
  • Answer inbound and outbound calls for up to 50+ members per day, using computer and call center software systems.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Exercised leadership capabilities by successfully motivating and inspiring others.

Education

Google IT Support Professional - 3 Month Program

NPower Google Canada
Online
02.2023

CompTIA A+ - 2 Month Program

CompTIA
Online
11.2021

Clinical Psychology - 3 Year Program

Langara College
Vancouver, BC
06.2019

Skills

  • PC Building, Diagnostics & Maintenance
  • Hardware and Software Repair / Optimization
  • Onsite & Remote Technical Support
  • Proficient in Windows 10, Mac, iOS & Android
  • Skilled in ConnectWise Manage Automate
  • Spanish and English Fluency

Accomplishments

  • Had the privilege of working world’s most popular professional gaming and esports organization "FaZe Clan", which has a net worth of $1 Billion USD and over 50 Million Followers.
  • Acquired over 200+, 5 Star Reviews between both my Discord Server and Facebook page.
  • Started a Blog in Quora, bringing website traffic accumulating 2.8 Million+ views across the platform.


Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

People who succeed have momentum. The more they succeed, the more they want to succeed, and the more they find a way to succeed. Similarly, when someone is failing, the tendency is to get on a downward spiral that can even become a self-fulfilling prophecy.
Tony Robbins

Timeline

IT Support Specialist

Nucleus Networks
02.2022 - 09.2022

IT Technician & Remote Support - Founder

Tech In A Tux
11.2019 - Current

Call Centre Agent

British Columbia Automobile Association
02.2019 - 11.2019

Google IT Support Professional - 3 Month Program

NPower Google Canada

CompTIA A+ - 2 Month Program

CompTIA

Clinical Psychology - 3 Year Program

Langara College

Similar Profiles

CREATE PROFILE
Alejandro Calle