Alejandro Calderas
San Bernardino
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
9
9
years of professional experience
2017
2017
years of post-secondary education
Work History
Assistant Manager
Eclipse RTO (Rent-A-Center)
Rialto
09.2023 - Current
- Assisted in managing daily store operations and staff scheduling.
- Trained new team members on company policies and procedures.
- Coordinated inventory management and restocking processes effectively.
- Monitored sales performance and identified areas for improvement.
- Implemented customer service strategies to enhance client satisfaction.
- Facilitated team meetings to discuss goals and progress regularly.
- Ensured compliance with safety standards and operational guidelines.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Developed sales strategies to enhance customer engagement and retention.
- Trained and supported team members in product knowledge and sales techniques.
- Managed inventory levels to ensure product availability for sales initiatives.
- Analyzed market trends to identify opportunities for growth and expansion.
Customer Service Manager
Walmart
Rialto
07.2021 - 07.2023
- Managed daily customer service operations and team performance.
- Trained staff on customer interaction techniques and service standards.
- Resolved customer inquiries and complaints efficiently and effectively.
- Collaborated with management to develop service strategies and initiatives.
- Implemented training programs to enhance employee skills and knowledge.
- Analyzed customer feedback to improve service quality and processes.
- Monitored inventory levels to support seamless customer service experiences.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
Team Member
El Pollo Loco
Rialto
09.2016 - 04.2020
- Prepared and served food items following health and safety guidelines.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Assisted customers with menu selections and ensured satisfaction with service.
- Collaborated with team members to ensure efficient kitchen operations during peak hours.
- Operated kitchen equipment safely, adhering to operational procedures and standards.
- Trained new team members on food preparation techniques and customer service protocols.
- Supported cash handling processes by accurately processing customer transactions at registers.
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Collaborated with team members to maximize productivity and efficiency.
- Rotated through series of different stations based on team needs.
Education
Eisenhower High School
Rialto, CASkills
- Team management
- Staff training
- Customer service
- Inventory management
- Sales strategy
- Problem solving
- Conflict resolution
- Time management
- Relationship building
- Meal preparation
- Behavior management
- Customer relationship management
- Team leadership
Languages
English
Full Professional
Spanish
Professional
Timeline
Assistant Manager
Eclipse RTO (Rent-A-Center)
09.2023 - Current
Customer Service Manager
Walmart
07.2021 - 07.2023
Team Member
El Pollo Loco
09.2016 - 04.2020
Eisenhower High School