Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alejandro Banos Ulloa

San Francisco

Summary

Adept at enhancing operational efficiency and customer satisfaction, I leveraged my visual inspection and teamwork skills at Auto Collision Center to significantly improve product quality. My background includes roles in security, sales, and management, where I excelled in emergency response and fostering positive client relationships, notably increasing repeat business and ensuring a safe, welcoming environment.

Experienced with quality control protocols to ensure compliance and product integrity. Utilizes attention to detail and problem-solving skills to identify and address non-conformities. Knowledge of inspection techniques and quality assurance best practices.

Offering dependable and attentive approach, eager to learn and develop within security environment. Brings understanding of safety protocols and emergency response procedures, with skills in active surveillance and risk management. Ready to use and develop these skills in [Desired Position] role.

Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.

Experienced with customer service, sales strategies, and product knowledge. Utilizes effective communication skills to engage clients and resolve issues. Track record of fostering client loyalty and achieving sales targets.

Overview

8
8
years of professional experience

Work History

Quality Control Inspector

Auto Collision Center
08.2024 - Current
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Performed visual inspections and non-destructive tests where appropriate.

Security Officer

Allied Universal Security Services
09.2021 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Reported suspicious activities and persons to law enforcement.
  • Checked and verified photo identification prior to granting facility access.

Sales and Service Specialist

Firestone Auto Care
10.2023 - 08.2024
  • Developed strong rapport with customers, fostering loyalty and trust for sustained business growth.
  • Delivered exceptional customer service, resulting in increased repeat business and client referrals.
  • Inspected and tested equipment to locate worn and damaged parts.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Ordered repair parts quickly to prevent delays in projects and repair work.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Repaired and replaced worn and damaged components.

Sales Representative

AT&T
03.2019 - 06.2021
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Store Manager

Kids Footlocker
09.2017 - 01.2019
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Assistant Manager

Foot Locker
11.2016 - 09.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

GED -

Jefferson Aduly School
San Francisco, CA
10-2023

Skills

  • Visual inspection
  • Product inspection
  • Visual inspections
  • Security guard license
  • General security
  • Emergency response
  • Surveillance
  • Hand and power tools
  • Preventive Maintenance
  • Customer service
  • Friendly and helpful
  • Teamwork

Languages

Spanish
Native or Bilingual

Timeline

Quality Control Inspector

Auto Collision Center
08.2024 - Current

Sales and Service Specialist

Firestone Auto Care
10.2023 - 08.2024

Security Officer

Allied Universal Security Services
09.2021 - Current

Sales Representative

AT&T
03.2019 - 06.2021

Store Manager

Kids Footlocker
09.2017 - 01.2019

Assistant Manager

Foot Locker
11.2016 - 09.2017

GED -

Jefferson Aduly School
Alejandro Banos Ulloa