Alejandro Balderas
Plumber
London,ON
Summary
Competent Installation Technician awarded for exceptional customer satisfaction. Skilled operating heavy machinery. Over 10 years of experience installing, maintaining and repairing products in accordance with company rules and regulations.
Overview
16
16
years of professional experience
2
2
Languages
Work History
Installation Technician
The Home Depot mexico
Queretaro, Queretaro
06.2014 - 02.2022
- Maintained updated knowledge of all equipment, products and services to properly educate customers.
- Completed timely project management within budget constraints on multi-faceted problems for executive leadership, while fostering meaningful relationships with contractors.
- Evaluated equipment to determine if it needed to be repaired or replaced.
- Promoted products based on client needs and increased sales by
Technical Support Engineer
Grob mexico
Queretaro , Queretaro
12.2010 - 04.2014
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
- Traveled with sales engineers on customer site visits to respond to specific technical questions.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
Technical Support Specialist
Draexlmaier
San Luis Potosi, San Luis Potosi
08.2005 - 12.2010
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Configured hardware, devices and software to set up work stations for employees.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Education
No Degree - Engineering
Uaslp Mexico
Mexico Skills
Installation planning
Timeline
Installation Technician
The Home Depot mexico
06.2014 - 02.2022
Technical Support Engineer
Grob mexico
12.2010 - 04.2014
Technical Support Specialist
Draexlmaier
08.2005 - 12.2010
No Degree - Engineering
Uaslp Mexico
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