ALEJANDRO ANAYA
MORENO VALLEY
Summary
Detail-oriented and organized Operational Assistant with 5 years of administrative experience supporting teams in dynamic office and logistics environments. Proficient in managing schedules, handling correspondence, and maintaining accurate records. Reliable and safety-focused associate experienced in fast-paced logistics environments. Skilled in route navigation, package handling, and customer service. Known for strong communication skills, multitasking ability, and a proactive approach to solving day-to-day operational challenges.
Overview
9
9
years of professional experience
Work History
Office Assistant/ Dispatcher
ECHO Plumbing Inc.
03.2024 - Current
- Scheduled and dispatched plumbing technicians to job sites, balancing urgent requests with pre-scheduled appointments to maximize efficiency.
- Acted as the primary point of contact for customers, handling incoming calls, service inquiries, and appointment scheduling with professionalism.
- Used dispatch software and spreadsheets to manage technician routes, job tracking, and daily workflow.
- Coordinated with technicians to relay job details, parts needed, and timeframes, ensuring clear communication and minimal service delays.
- Maintained accurate records of work orders, invoices, customer information, and technician reports.
- Processed payments, created service tickets, and prepared daily reports for management.
- Resolved customer issues quickly and professionally, contributing to high satisfaction and repeat business.
Delivery Driver
DoorDash
01.2020 - Current
- Completed an average of 15-30 deliveries per day while maintaining a customer rating of 4.5 stars or higher.
- Demonstrated excellent time management, consistently meeting tight delivery windows in high-traffic urban areas.
- Read maps, followed oral, and written inst
- Utilized the DoorDash app and GPS tools to optimize delivery routes and reduce wait times.
- Handled food and merchandise with care to ensure safe and presentable delivery, resulting in a low complaint rate.
- Communicated effectively with customers and restaurant staff to resolve issues and provide updates.
- Maintained a clean and well-functioning vehicle, adhering to safety and health protocols.
- Adapted quickly to app updates and policy changes, staying compliant with DoorDash guidelines.
Shipping and Receiving Clerk
Ross Distribution Center
03.2022 - 04.2024
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to stores managers, warehouse managers as well as freight carrier management.
- Reviewed order data to verify transactions and shipping dates.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Conducted research to address shipping errors and packaging mistakes.
- Compared shipping orders and invoices against contents received to verify accuracy.
Delivery Associate/ Dispatcher
Amazon
08.2019 - 02.2022
- Loaded truck, organize items in order of delivery for faster and smoother deliveries; properly secured items to prevent damage on deliveries.
- Communicate effectively with the support team and dispatchers to provide exceptional customer service and ensure deliveries are completed in a timely manner.
- Collaborated with warehouse and logistics teams to ensure accurate load-outs and efficient dispatching.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
- Analyzed delivery data to identify trends, reduce delays, and improve overall delivery performance.
- Maintained compliance with safety protocols, delivery policies, and DOT regulations.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
Crew Leader / Cashier
Cinepolis USA
03.2016 - 08.2019
- Responded to customer inquiries, issued receipts, refunds, credits, or showtime changes.
- Maintained clean checkout areas, stock shelves, and participated in the inventory process.
- Coordinated small theater crew to concession stand and cleaning services for optimal function.
- Communicated effectively with upper management, team members and customers to keep everyone informed.
- Trained employees in time management and proper ways to complete job duties.
Education
High School Diploma -
Oscar De La Hoya Animo Charter High School
Los Angeles, CA06.2016
Skills
- Bilingually Fluent (Spanish and English)
- Microsoft Word, Microsoft office, Excel, and PowerPoint
- Critical Thinking
- Task Delegation
- Production Organization
- Order Checking/ Detailed Orientated
- Working with Vendors
- Teamwork and collaboration
- Time Management Skills
- Problem-solving
- Verbal and Written Communication
LANGUAGES
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Office Assistant/ Dispatcher
ECHO Plumbing Inc.
03.2024 - Current
Shipping and Receiving Clerk
Ross Distribution Center
03.2022 - 04.2024
Delivery Driver
DoorDash
01.2020 - Current
Delivery Associate/ Dispatcher
Amazon
08.2019 - 02.2022
Crew Leader / Cashier
Cinepolis USA
03.2016 - 08.2019
High School Diploma -
Oscar De La Hoya Animo Charter High School
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