ALEJANDRO ACOSTA CANALES
Livermore
Summary
Organized professional with solid communication skills and close attention to detail, looking for a professional position where I can have positive interactions with patients/clients.
As customer service professional, brings valuable experience in addressing and resolving issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
GRAYBAR
01.2025 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Field Service Technician
Vivint Home Security
10.2024 - 12.2024
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Operated hand tools and power equipment according to company safety procedures.
DATA ENTRY CLERK
MS. CARITA, INC
02.2022 - 07.2024
- Resolved deficiencies by using standard procedures or returning incomplete documents to team leader for resolution
- Maintained data entry requirements by following data program techniques and procedures
- Maintained database by entering new and updated customer and account information
- Located and corrected data entry errors with thorough verification methods
- Sorted data and proofed source documents for accuracy prior to entry
CLEAN ENERGY AMBASSADOR/SALES
SUNRUN, INC
03.2021 - 02.2022
- Answered customers' questions about services, prices, availability, or credit terms
- Identified prospective customers using business directories, led from clients and information from conferences and trade shows
- Attended sales and trade meetings and read related publications to obtain information about market conditions, business trends, regulations and industry developments
- Emphasized and recommended service features based on knowledge of customers' needs and vendor capabilities and limitations
Education
HIGH SCHOOL DEPLOMA -
Livermore High School
Livermore, CA01.2014
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
- Product and service solutions
- Warehousing functions
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
GRAYBAR
01.2025 - 02.2025
Field Service Technician
Vivint Home Security
10.2024 - 12.2024
DATA ENTRY CLERK
MS. CARITA, INC
02.2022 - 07.2024
CLEAN ENERGY AMBASSADOR/SALES
SUNRUN, INC
03.2021 - 02.2022
HIGH SCHOOL DEPLOMA -
Livermore High School
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